Business & Travel Shared Services Lead

4 weeks ago

Belfast, United Kingdom Citi Full time

**Overview of Citi**:
Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 3000 people from over 40 different nationalities across our four Belfast offices.

We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients.

You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast’s iconic Titanic Quarter.

**Job Purpose**:

- Execution of the Business strategy and operational delivery for the local franchise in conjunction with the Business Regional Heads
- UK support to include back up of UK & Jersey Country Manager
- Ireland back up if and when required to cover absence, as part of UK & Ireland back up arrangement
- Responsible for the oversight and management of the service including operational and vendor management
- This role will involve ensuring that all duties and requests are resourced and completed in a controlled and timely manner. Meeting and delivering minimum business operating standards to our agreed service levels
- This is an internal customer-facing role and the incumbent will be responsible for interacting with Citi’s internal stakeholders to ensure that our Products (services) are delivered to support their needs, as well as communicating key changes and strategy implementations
- Operational execution of business core responsibilities and services.

**Job Background/Context**:
Business & Travel Shared Services (BTSS) is a global service organization that provides a variety of internal core products and services to the business. These comprise of:

- Mail and Distribution (including mailroom operation, messenger service),
- Archiving services (archiving, retrieval, scanning)
- Managed Print Services (copy room operation, device rental and maintenance, paper and accessories supply),
- Global Vehicle Program (management of Citi Business, Pool and benefit Vehicles)
- Marketing and Transactional, Print Services (including statement printing, customer bulk correspondence, e-statement)
- Office Supplies and Stationery
- Business Travel
- Corporate Card Program
- Late Night Meals Program.

**Key Responsibilities**:
**_ Operations Management:_**
- Work closely with UK & Jersey Country Manager to ensure efficient delivery of BTSS services in country
- Conduct regular review of BTSS processes against policy and regulatory requirements
- Build and maintain strong relationships with key internal clients, interfacing regularly and provide updates on strategic initiatives to key stakeholders, such as senior cluster management, country management (Country Officers) and business heads. Meet regularly with stakeholders on requirements and expectations on BTSS performance
- Ensure and maintain good relationship and cooperation with suppliers and partners
- Build and maintain a robust control environment across all areas of responsibility
- Actively participate in regional and global calls
- Escalation of issues as appropriate and manage upwards effectively and implement a robust communications plan
- Management of significant outsourced operations
- Resolve issues with a sense of urgency identifying and addressing root cause to prevent reoccurrence
- Fulfil all Third Party Management requirements on a timely basis where applicable.

**_ Strategy:_**
- Develop and Execute BTSS strategy in coordination with Cluster and Region heads and in line with Product strategy
- Identify and realize continuous improvement and reengineering initiatives that will lead to cost savings, standardization, productivity improvements and efficiencies
- Ensure compliance with global, local and regional policies and procedures while meeting local regulations
- Lead local change initiatives / programs
- Direct participation and/or coordination in critical transformation projects
- Understand cluster / region market trends, competitors and new supplier capabilities.

**_ Financial Management:_**
- Rigorous financial management and influence of direct and indirect spend
- Provide explanation on monthl

  • Work in Marbella

    4 weeks ago

    Belfast, United Kingdom AMP Ireland Full time

    **AMP Ireland are Hiring a Party Hostess or Host** to join our team in MARBELLA. Your main responsibility will be to promote and sell Jägermeister & other shots in various well-known bars and clubs in the city. **Requirements**: - Prepared to jet of to Marbella May-October - Sales-driven - Excellent communication skills - Experience in customer service or...

  • Travel Consultant

    1 month ago

    Belfast, United Kingdom Barrhead Travel Full time

    The business is undergoing an exciting phase of infrastructure transformation, and this is your chance to lead and participate in those projects, working with enterprise-class technologies. **Role Responsibilities**: - Support and maintain key infrastructure systems such as servers, storage, LAN & WAN - Lead and participate in infrastructure improvement...

  • Business Travel Manager

    15 hours ago

    Belfast, United Kingdom VANRATH Full time

    Business Travel Manager - Global Professional Services VANRATH Belfast Negotiable Job Type: Permanent Full-Time Added: 17/05/2024 Closing: 16/06/2024 VANRATH are assisting with the recruitment of a Global Business Travel Manager for a leading global law firm. This proves to be a fantastic opportunity for an individual who wants to progress their...

  • Global Business Travel Manager

    1 day ago

    Belfast, United Kingdom Allen & Overy Full time

    A&O Shearman is a new global industry-leading law firm, with 48 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world’s most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the...

  • Promotion Staff

    4 weeks ago

    Belfast, United Kingdom AMP Ireland Full time

    **AMP Ireland are Hiring Drinks Promotion Staff** to join our team in Dublin. Your main responsibility will be to promote and sell Jäger & other spirits in various bars and clubs in the city. **Requirements**: - Sales-driven attitude - Excellent communication skills - Ability to work in a fast-paced and energetic environment **Benefits**: - High...

  • Promotion Staff

    1 month ago

    Belfast, United Kingdom AMP Ireland Full time

    **AMP Ireland are Hiring Drinks Promotion Staff** to join our team in Dublin. Your main responsibility will be to promote and sell Jäger & other spirits in various bars and clubs in the city. **Requirements**: - Sales-driven attitude - Excellent communication skills - Ability to work in a fast-paced and energetic environment **Benefits**: - High...

  • Global Business Travel Manager

    2 days ago

    Belfast, United Kingdom VanRath Full time

    VANRATH are assisting with the recruitment of a Global Business Travel Manager for a leading global law firm. This proves to be a fantastic opportunity for an individual who wants to progress their career and widen their knowledge in a Global organisation that places immense value on their staff. This firm has a fantastic reputation for progressing...

  • Business Travel Company Senior Manager

    5 days ago

    Belfast, United Kingdom VanRath Full time

    VANRATH are assisting with the recruitment of a Global Business Travel Manager for a leading global law firm. This firm has a fantastic reputation for progressing people within the organisation. This role is Hybrid Working (3 Days in Belfast City Centre (State of the Art Office) + 2 days Working From Home) This is a Monday - Friday position....

  • Business Travel Company Senior Manager

    2 days ago

    Belfast, United Kingdom VanRath Full time

    VANRATH are assisting with the recruitment of a Global Business Travel Manager for a leading global law firm. This firm has a fantastic reputation for progressing people within the organisation. This role is Hybrid Working (3 Days in Belfast City Centre (State of the Art Office) + 2 days Working From Home) This is a Monday - Friday position....

  • Business Administrator

    4 weeks ago

    Belfast, United Kingdom Reed Business Support Full time

    **Business Administrator** My client is a leading firm based in Belfast, who provide solutions for clients. Joining their diverse and experienced team, they are currently seeking a Business Administrator to join them. This is a Full-Time, Permanent position With a salary of £18,000 - £25,000 per annum (dependent on experience) **Job Purpose**: You will...

  • Contractors Engineering Manager

    2 weeks ago

    Belfast, United Kingdom First Military Recruitment Full time

    First Military Recruitment is proudly working in partnership with a fantastic business who are looking to recruit a Contractors Engineering Manager on a permanent basis due to growth based in Belfast. The candidate can be located anywhere in the UK but will need to travel to Belfast occasionally. The main purpose of this position is to provide a formal...

  • Food Service Team Lead

    1 month ago

    Belfast, United Kingdom Musgrave Full time

    Musgrave is one of the Europe’s most successful family-owned businesses with a 140-year heritage in food and brand innovation, supporting communities across the island of Ireland and Spain. Every day we feed one in three people in Ireland through 11 market leading food and beverage brands that include SuperValu, Centra, Frank and Honest and Musgrave...

  • Senior Client Servicing Administrator

    1 week ago

    Belfast, United Kingdom Abacus Professional Recruitment Ltd Full time

    Our client is currently seeking to recruit a Customer Service Administrator , if you are looking for the next step in your administration career this may be the role for you... A very competitive basic salary plus benefits. ~23 days' holiday (rising to 25) plus Bank Holidays ~ Company matched pension ~ Life assurance, a cycle2work scheme, fully paid...

  • Youth Lead

    4 weeks ago

    Belfast, United Kingdom Springboard Opportunities Full time

    We can offer you: - A competitive salary of £29371 per year - 25 days leave per year plus 12 days statutory leave (pro rata if part time) - 3% contributory pension - Travel mileage - Laptop & mobile phone provision (if appropriate) - Wellbeing & development days - Support, supervision, CPD & non-managerial support - Half day release for approved training -...

  • Lead IT Business Analyst

    2 weeks ago

    Belfast, United Kingdom Rapid7 Full time

    Rapid7 is seeking a Lead Business Systems Analyst to join our growing Enterprise Applications Team as it continues to advance the organization's Technology and IT Services offerings.  We are looking to add a curious and detail-oriented business analyst with process expertise, enterprise systems experience, technical acumen and the personality to foster...

  • Security Systems Service Engineer

    2 days ago

    Belfast, United Kingdom G4S Business Unit:US Youth Services Full time

    Security Systems Service Engineer Location: Belfast, United Kingdom | Salary: Competitive | Posted: 25 Apr 2024 | Business Unit: UK Secure Solutions | Contracted Hours: Full-time | Employee Status: Permanent | Reference: 10057 Location Belfast Systems Engineer within our Fire & Security Systems business team based in Belfast Northern Ireland. You...

  • Business Manager

    3 weeks ago

    Belfast, United Kingdom VanRath Full time

    VANRATH are assisting a leading Professional Services company (Alike to Big 4) in Belfast City Centre with the recruitment of a Business Manager. The role will be performed within Monday - Friday - Based in Belfast City Centre . Permanent position. Salary Fully Negotiable - highly competitive rate of pay (Negotiable) + Great benefits & Flexibility ...

  • Senior Business Analyst

    1 month ago

    Belfast, United Kingdom Firemelon Ltd Full time

    Term: Full Time, Hybrid + Permanent (on successful completion of probationary period) Firemelon is the UK leading provider of software solutions to the Travel and Pet Insurance sectors. Through our flagship Magenta system, we provide a platform to sell policies via call centre, direct websites and price comparison sites. Firemelon have a wide range of...

  • Business Development Manager- Northern Ireland

    1 month ago

    Belfast, United Kingdom Trade Association Forum Ltd Full time

    Business Development Manager- Northern Ireland Role Outline Reporting to the ADS Ireland Director, the Business Development Manager will have the lead role in supporting and growing Members in the region. Working closely with ADS colleagues and stakeholders, the Business Development Manager will help to identify market and business opportunities for...

  • Emea Services- Business Operations Prime

    1 month ago

    Belfast, United Kingdom Ciena Full time

    SCOPE OF RESPONSIBILITIES In this role, you will play a crucial part in ensuring the smooth functioning of the regional customer operations/services team by providing comprehensive operational support to the EMEA Services leadership team. Your exceptional organizational and communication skills, coupled with your ability to multitask and prioritize, will be...