Global Business Travel Manager

2 weeks ago

Belfast, United Kingdom Allen & Overy Full time

A&O Shearman is a new global industry-leading law firm, with 48 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world’s most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future.
 
We offer exceptional opportunities for our people; opportunities to work for the world’s leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients.
 
Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to diversity, equity and inclusion and we provide support and ways of working that help you optimise your wellbeing.
 
What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.
 

Department purpose

The Procurement department is responsible for managing the firm's procurement and supply chain activities, working across all major spend categories within a leading global law firm, including travel. The department’s core mission is to maximise value from our third party spend, manage supply chain risks, and ensure our supply chain is supportive of the firm’s broader ESG and market innovation priorities.

Role purpose

The Global Business Travel Manager role will sit within the procurement team and will oversee the design, planning and execution of the firm’s travel programme. The role holder will influence a spend of ~£35m a year, spanning all offices.

This is a new role to the firm as it transitions from a local office led travel management approach to a matrix (hub & spoke) one. The role holder will design, imbed and manage a global travel programme that fulfils the complex management, reporting, risk and compliance needs of leading global law firm.

What you will do

Overall responsibility for the firm wide travel programme governance and operating model, including:

Working with the Global CFO, Global Mobility and ESG to set the global travel policy and global travel strategy;

Working with local CFOs and local travel representatives in implementing global strategy and initiatives and to assure compliance with travel policy; and

Lead on any global travel comms and training.

Travel vendor management; (TMCs, airline route deals; global hotel deals), including:

Strategic supplier sourcing and contract negotiations to ensure competitive pricing , quality service and compliance with firms travel and expenses policies; and

Performance benchmarking and reporting.

Global travel service management; including:

Managing the global performance of the firm’s panel of approved travel management companies, ensuring that they continually meet agreed service levels;

Act as point of escalation for local travel coordinators where approved panel fail to meet expected service levels;

Work with the firms travel security and incident response teams to ensure emergency response plans are in place, including communication and assistance during any crises or unforeseen events; and

Stay current with industry trends and travel technology advancements, continuously seeking opportunities to enhance travel management processes and support eco-friendly travel practices in alignment with the firm’s ESG targets.

Global travel data maintenance and reporting; including:

Ensuring the firms travel management companies are continually and accurately feeding required data to the A&O Shearman compliance travel tracker tools, data aggregators and carbon reporting tools to enable the effective operation of the firm’s travel risk, compliance management and carbon reporting solutions;

Managing A&O Shearman data feeds to the TMCs (matter; general ledger, profile data); and

Performance reporting and benchmarking.



What you will have

Strategic implementer who can design, manage and continually improve a global travel programme and enabling operating model, adding insight and identifying opportunities to leverage high value opportunities whilst managing travel risks and balancing the high expectation of the firm’s travelling population.

Excellent influencing and communication skills at all levels with the presence required to engage with senior members of the firm and a proven ability to develop, maintain and enhance relationships with a variety of internal and external contacts.

Comfortable operating in ambiguity and in a transitional environment (moving from a locally managed travel operating model to a matrix operating model, complicated further by the merger), where the success of is primarily dependent on influence and persuasion (versus mandate).

Resilient, and can remain focused on the bigger picture in the face of setbacks and day to day noise.

Assertive, authentic, accountable and values driven.



What we can offer you

We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services.

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