Senior Business Analyst

3 weeks ago

Belfast, United Kingdom Firemelon Ltd Full time

Term: Full Time, Hybrid + Permanent (on successful completion of probationary period)
Firemelon is the UK leading provider of software solutions to the Travel and Pet Insurance sectors. Through our flagship Magenta system, we provide a platform to sell policies via call centre, direct websites and price comparison sites. Firemelon have a wide range of clients in the UK and worldwide from small brokers to large blue-chip organisations.
In today’s fast-paced world, new technologies and disruptive change create exciting opportunities to work diversely, identifying and creating new ways of working more effectively and enhance the high quality service we provide.
This is an exciting new opportunity for a highly motivated individual with excellent problem-solving skills and the ability to prioritise shifting workloads in a rapidly changing industry.
An effective communicator and a confident leader, you will be equipped with a genuine passion for technology with the desire to progress projects successfully in an agile environment. As Senior Business Analyst, this role will require you to gain an in-depth understanding of our insurance software. You will be expected to work with both key stakeholders in the business and external clients to proactively and reactively identify improvements to the system.
You will be responsible for formulating and documenting the business rules and architecture for features changes and be able to present these in a way that both non-technical and technical audiences can fully understand. You will own the Refinement workflows resulting from existing customer ‘Change Requests’ as well as supporting green field projects and new system features.
Reporting to Firemelon’s Head of Operations, you will be a key driver for improvements in the quality of the product, our service to clients and the processes of change management within the business. A ‘product person’, you will be a champion of knowledge sharing, agile/critical thinking and be comfortable spending time producing detailed documentation/release notes in Confluence/JIRA or running ceremonies with the development team.
~3 years+ as a successful Business Analyst in an Agile team
~ A strong academic record including a third level degree in business/technology
~ An experienced Business Analyst holding relevant certifications
~ Experience in insurance, financial services or the travel industry
~ Strong drive to excel professionally, to guide and motivate others
~ Experience gathering, defining and documenting business and solution requirements for the introduction, enhancement, or replacement of systems
~ Experience in agile methodologies and executing ‘best practice’ techniques and tooling
~ Experience running agile ceremonies; particularly sprint planning and story refinement
~ Experience with stakeholder management and working collaboratively with development and testing teams to deliver high quality solutions to meet client and user business needs
~ Indepth knowledge of database systems
~ Reporting knowledge – Power BI etc
~ Atlassian Admin experience – workflow management / configuration

Hybrid Working
Flexible Working
Continuous Professional Development
Salary Sacrifice Company Pension
Enhanced Holiday Entitlement
Private Healthcare and Wellbeing Membership
Annual and Mid-Term Performance Reviews
Social and Team Events
Firemelon is an equal opportunities employer and welcomes applications from all sections of the community.

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