Inbound Sales Consultant

2 months ago

Newcastle upon Tyne, United Kingdom Handbag Clinic Ltd Full time

Looking for a role within fashion outside of London or an opportunity to join a fast-growing business with great career progression opportunities?

Newcastle hosts the world’s leading authority in Luxury Preloved handbags: The Handbag Clinic.

**OUR PURPOSE**

To prolong the life cycle of all handbags lovingly and expertly. In doing so, we nurture sustainability, whilst proudly acting as a gatekeeper and guard on the luxury handbag market.

We are looking for a driven Sales Consultant to join our team and sell our bespoke restoration services. The sustainable luxury sector is due to grow faster than standard retail over the next five years and as what we do is so unique no two days are the same, this inbound sales role is an exciting opportunity for someone who is looking to excel in this sustainable luxury sector. _(full training provided) _

**WHAT WE DO**

As our name suggests, we specialise in handbags Offering in-house Restoration to luxury fashion accessories and also a pre-owned sale platform, we are unique in that, we offer both of these flourishing services under one market leading brand.

**JOB ROLE**

This position is responsible for responding to all inbound online quotes we receive and drive sales direct to our HQ. We are looking for a driven team player, who will communicate well with customers both before and after a sale, supporting on wider company customer service while exceeding sales targets and being the customers first impression of our luxury brand.

Full training in the exciting world of luxury handbag, shoe and accessory will be provided to learn about the 200+ services we offer, carried out by out 13 talented artisans in our innovative clinic.

The role is a permeant full time position working 4.5 days in our fast paced office and maintain a quote response time of 24 hours outside of office hours.

The basic salary is £21,000 per annum with an uncapped commission based on a percentage of closed sales. OTE - £25,000 +

**REQUIREMENTS**

We are a vibrant team, building a progressive environment that encourages creativity, inclusivity, and a strong sense of community.

**Essential**:

- Proven experience in Inbound /Outbound Sales
- Ability to build rapport using different channels
- Be able to hit and exceed sales targets and KPI's
- Be passionate about understanding of the company’s products or services to advise and make suitable recommendations to customers
- Genuine desire to help people and show empathy in challenging situations
- Understanding the role customer care plays in any business and the importance this has to a company’s growth
- Excellent and proven telephone manner
- An awareness of mainstream luxury brands and genuine interest in sustainable fashion
- Warm and friendly demeanour, who is passionate in being part of a thriving team
- Educated to GCSE level with at least 5 A*-C including Maths and English
- Forthcoming
- Confident
- Able to work to deadlines
- Work well under time pressures
- Work well independently and in a team
- Have an enthusiasm for luxury fashion
- Strong attention to detail
- Organised

Full UK Driving Licence is desirable due to remote Head Office location.

**COMPETITIVE BENEFITS**
- Due to being a fast-growing business we are committed to progressing our team, to ensure equal career growth opportunities.
- Competitive salary with potential of earning more with proven dedication to the role and succession.
- 20 days annual leave per annum excluding bank holidays
- A great company culture where staff are valued and work in an open and friendly environment
- A dedicated team in house to focus on staff wellbeing and staff welcomed to have their say via appropriate channels.
- Staff Discount on our range of preloved designer handbags.

**Job Types**: Full-time, Permanent

**Salary**: £22,500.00-£24,750.00 per year

**Benefits**:

- Casual dress
- Company events
- Employee discount
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay
- Yearly bonus

Work Location: In person

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