Quality Improvement Practitioner

4 weeks ago


Northampton, United Kingdom NHS Northamptonshire Integrated Care Board Full time

**Primary Care & Patient Experience**: This post will focus on working with our Primary Team Quality team. This will involve quality monitoring of services across the ICB for example GP Surgeries, Dental surgeries, Care Homes and Domiciliary Care providers working closely with the Local Authority, Complex Cases, Contracts and Safeguarding teams. As part of this role the post holder will support the Pt Experience (Concerns, complaints and compliments) process within the ICB to understand the ‘experience’ of our service users.

The Quality Improvement Practitioner will play a key role in the Quality Improvement team to monitor general quality and service delivery, patient safety and safeguarding regulations from service providers commissioned by Northamptonshire ICB, and proactively support service development.

This role will be focused on providing Quality assurance in line with the National Quality Board Standards where patient safety remains central to service delivery. This role will focus on the safety of services across Northamptonshire which may include Acute Provider Trusts, Nursing and Residential Homes, Independent Providers and Primary care.

Northamptonshire Integrated Care Board (ICB)is a statutory body responsible for local NHS services, functions, performance and budgets. It is directly accountable to the NHS and is made up of local NHS trusts, primary care providers, and local authorities.

A detailed Job Description can be viewed in the 'documents' section. This document also includes a Person Specification.



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