Performance Client Lead

2 weeks ago

London, United Kingdom Starcom Full time

Company Description

Starcom is the Human Experience Company; we believe that our clients’ competitive advantage lies in understanding people better, and acting on that understanding faster than the competition.

The future lies in bringing together media, creativity and data to create powerful experiences that will drive faster growth. We are the flagship Publicis Media agency to do this through our Power of One client teams that span clients such as Stellantis, P&G, Samsung, P&O and Visa.

We work differently to most agencies and base many of our models on consultancy ways of working to build a more agile workforce in this hybrid world. We complement our account teams with Squads - small teams that work for a short period to solve a specific brief. We hold cross discipline Sprints to crack client briefs at speed. These processes are designed to fuel high performance and fast results through collaboration.

Even in this most challenging period, Starcom has had an exceptional 12 months. We have welcomed brilliant clients such as Stellantis, Ferrero, Axa, KP Snacks and E.ON into the fold. Our client satisfaction scores are among the highest in the market, significantly above agency norms. We place a huge focus on our team and have driven flagship DEI and L&D programmes within Publicis Media; our goal is to help every individual reach their fullest potential and we encourage everyone to make “Brave Plays” in how they approach their work and their own career development. As a result, we have an exceptionally energised and committed talent base, all of us proud of our welcoming and supportive culture, as evidenced by our recognition as one of Campaign’s Best Places to Work in 2021.

Starcom operates in over 100 markets across the world. We have very close ties to our global HQ in Chicago who encourage learning and sharing best practice with our colleagues around the world. We are part of Publicis Groupe.

**Job Description**:
This is a leadership role focused on a progressive tier 1 performance client, a DTC Subscription based advertiser who are global leaders in their field

You will have end to end responsibility for the client, including digital client leadership, including business partnership, strategic, commercial, executional, and operational.

The role would suit someone who is adapt at building relationships, identifying growth opportunities, and bringing together performance activity into a high level narrative.

**Qualifications**:
You will be able be comfortable in formulating digital strategy with a performance focus and presenting it to high-level audiences, getting buy-in for new ideas and articulating narrative based on data.

You will be adept at leading and inspiring a team of specialists, ensuring they are operationally sound and delivering best in class work.
- Experience in performance media client leadership
- Strong communication and presentation skills
- Aptitude in maintaining relationships with both internal and external stakeholders
- Exemplary track record in managing activation excellence + delivering strategic workstreams
- Ability to deliver a high standard of work with strong attention to detail within an agreed deadline
- Experience in managing members of a team and delegating tasks in a fast-paced environment
- Experience delivering automated solutions to manual tasks to improve account efficiency
- Line management experience and delivery of appraisals
- Experience in driving innovation through Test & Learn
- Knowledge of all digital elements

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