Retail Excellence, Programme Performance Lead

3 weeks ago

London, United Kingdom FashionJobs Full time

INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberrysince it was founded in 1856 and is central to how we operate as a company today.
- We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful,values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. JOB PURPOSE This is a 6 month Fixed Term Contractrole positioned within the Global Retail Excellence Team which forms part of the wider Commercial function at Burberry. The Retail Excellence Programme Performance Lead is responsible for leading the end-to-end success strategy and measurement of Retail Excellenceprogrammes. This includes the Focus Door strategy, Retail aspects of Online to Offline services, supporting development of retail performance tools, Guest Experience, NPS, and Retail Training programmes. The key purpose of the Retail Excellence Programme PerformanceLead is to collaborate with Retail Excellence team members to assess, plan, target and drive the performance of global programmes implemented in the regions - ensuring impeccable communication, analysis and support to regional teams during the full programme.lifecycle.RESPONSIBILITIES - Develop templates and reports to measure performance of Retail Excellence programmes in partnership with Commercial Strategy & Performance, Client & CRM, and Digital O2O teams - Provide meaningful and actionable analysis and communicationaround results to our regional counterparts in Retail, Training and O2O - Support Retail Excellence colleagues to devise Retail tools and content that will have the most effective impact on set objectives and KPIs - Identify opportunities to improve the successof Retail programmes, through cross-referencing and combining both data-oriented and anecdotal insights from regional results and feedback - Own the relationship with our external vendor for the Guest Experience programme, ensuring the relevance, quality andeffectiveness of the tool at all times - Lead on all business-driving aspects of the Focus Door strategy - using commercial expertise to develop solutions for target-setting; incentives; live, weekly and monthly reporting; KPI challenges; and influential communicationof results and ranking across the store network - Influence relevant stakeholders around the business to make decisions that are deeply rooted in improving the Retail teams’ and Clients’ experience - Participate as a key contributor in annual Retail conferences,leading on performance elements and supporting on content strategy and execution plans to drive effective implementation of goals in regional roll-out phase PERSONAL PROFILE - Solution-focused thinker with a commercial, analytical, people-oriented mindset
- Has a genuine love for seeking and identifying opportunities through scrutinising both qualitative and quantitative data - Exceptional organisational and time management skills and ability to prioritise multiple projects when under pressure

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