Planning and Performance Lead

2 weeks ago


London, United Kingdom Heathrow Full time

As a Planning and Performance Lead, you will have the opportunity to add value to a growing team, by bringing data together and improving the passenger and colleague experience. This exciting role will enable you to work with cross-functional teams to monitor, define and translate operational data into key measures that drive operational performance and continuously improve stakeholder experience.

**Your role will involve**:

- Communicating plans and performance metrics to the Operation and Services Management teams.
- Reviewing and presenting the outputs of all operational reports, metrics, and dashboards.
- Attending and contributing to various internal and external forums.
- Defining supplier and resource requirements to meet demand and expectations.
- Continuously planning and reviewing processes to support the team in delivering a robust and efficient operation.
- Providing functional oversight and governance for our colleague priorities.

**These skills are essential**:

- The ability to analyse, interpret and communicate data sets to a variety of audiences.
- The ability to work collaboratively and engage with numerous internal and external stakeholders.
- A good level of data literacy, able to use excel (or other software) to analyse data.
- Drive to learn and develop, and a willingness to try different approaches.
- Experience in a business or operational planning environment with conflicting priorities.
- Broad, transferable knowledge of a wide range of operational business systems.



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