Customer Service Administrator

3 weeks ago


King's Lynn, United Kingdom Sealskinz Full time

**The Role**

Working for a leading outdoor accessories brand you will be handling contacts from customers and dealing with their enquiries through to resolution. Working as part of a team within a fast paced, dynamic environment, you will deliver exceptional customer service in a proactive manner through taking the time to understand the needs of each customer.

**Responsibilities/Duties will include;**

Responding to customer feedback received via the company website and social media channels

Logging and updating relevant customer related information, in a timely and accurate manner

Investigating and resolving delivery issues

Processing of telephone orders

Assisting in the processing of returns

Any other reasonable duties which may be required by the Consumer Operations Department

**Key skills required;**

A passion for delivering exceptional customer service

Motivated by resolving enquiries first time

An enthusiastic team player with a positive attitude

Strong attention to detail

Capable to communicate confidently (verbal and written), maintaining professionalism at all levels within a diverse audience.

Resilient and calm under pressure

Good at multi-tasking

An effective problem solver

Experience in a customer facing role

Excellent communication and interpersonal skills

A quick learner who can work autonomously, when required

Proactive attitude to working in a changing and dynamic working environment

Competent with Microsoft Packages

A confident phone manner

**Desirable Skills/Experience;**

Previous experience working within a Customer Service/Ecommerce environment

NVQ in Customer Service

Experience in using a Customer Service Ticketing System

Experience in working within a Shopify platform

Full Time - 38.75 hrs per week

This will usually be Monday - Friday 8.30 am - 5.00 pm (3/4 hr unpaid lunch per day) but some flexibility is expected during busy times.

During peak trading (Nov-Jan) some weekend work may be required

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£22,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Weekend availability

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work Location: In person



  • King's Lynn, United Kingdom Central England Co-operative Full time

    Location- King's Lynn - Department- Customer Services Assistant - Advertising Salary- £10.00 per hour - Vacancy Type- Permanent - Hours Per Week- 18 - Company Name- DERSINGHAM, LYNN ROAD - 100729 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and...


  • King's Lynn, United Kingdom Central England Co-operative Full time

    Location- King's Lynn - Department- Customer Services Assistant - Advertising Salary- £10.00 per hour - Vacancy Type- Permanent - Hours Per Week- 8 - Company Name- TERRINGTON STORE - 100646 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and communities...


  • King's Lynn, United Kingdom Central England Co-operative Full time

    Location- King's Lynn - Department- Customer Services Assistant - Advertising Salary- £10.75 per hour - Vacancy Type- Permanent - Hours Per Week- 16.5 - Company Name- DERSINGHAM, LYNN ROAD - 100729 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and...

  • Credit Control

    7 days ago


    King's Lynn, United Kingdom Haven Books Ltd Full time

    Customer Service and Credit Control Assistant. Norfolk Term Time only. Monday to Friday 9am to 3pm. 30 hours per week. Occasionally you may be requested to work additional hours during school holidays, but the Company will give you as much notice as possible when this will be required. MAIN DUTIES. Customer Services: - To be a principle point of...


  • King's Lynn, United Kingdom East of England Ambulance Service Full time

    Main duties will include administrative support using Microsoft Office packages including Word and Excel. This includes: Establishing and maintaining office systems both paper and electronic to a high standard. Undertaking secretarial and administrative duties, preparing documents with a high degree of accuracy as required by the Management Team including:...

  • HR Administrator

    3 days ago


    King's Lynn, United Kingdom Pilgrim’s Pride Ltd. Full time

    We have an exciting opportunity for a HR Administrator, as a key member of the team you will provide an effective and professional HR administrative service to the site and all it’s internal customers. This role covers a variety of administrative tasks relating to HR and Training such as: - Recruitment & retention of weekly paid employees and preparing...


  • King's Lynn, United Kingdom West-Norfolk Full time

    **Administrative Assistant** Starting salary between £22368 and £25560 per annum. Full Time 37 hours per week - 2 Year Fixed Term Contract **Based at Kings Court Council Offices, King’s Lynn** We need you to use your administrative, financial and data management skills to provide support for a vital housing service for people in West Norfolk. You...


  • King's Lynn, United Kingdom Norfolk Natural Living Full time

    Our growing online business is looking for someone bright and capable to join us for our busy forthcoming season. The role will be varied and fast paced. Reponsibilities include: Working alongside our E-commerce team, answering customer service messages. Accurately picking and packing customer’s orders. Using various pieces of software quickly and...


  • King's Lynn, United Kingdom Adrian Flux Insurance Services Full time

    This role will betelephone-baseddealing with mostly incoming telephone enquiries. Your duties will involve offering our customers a complete customer care package. This will cover a wide range of subjects in connection with our customers insurance, with an emphasis on helping customers with their policy enquiries.Within the first 12 months, you could...

  • Service Advisor

    6 days ago


    King's Lynn, United Kingdom Stebbings Car Superstore Full time

    You will have: - Excellent communication, interpersonal and negotiation skills - An ability to be highly organised and able to prioritise workloads - A positive attitude at all times and always lead by example As a Service Advisor, your Key Objectives will include: - Maximising service profitability through the use of professional sales techniques - Sell...


  • King's Lynn, United Kingdom Berry Recruitment Full time

    Berry Recruitment are currently looking for a Receptionist/Administrator to work within the Education Sector. You will be required to support in greeting visitors to site, completing general administration duties, completing stock control and delivery as well as general filing. You must have previous experience in Customer Service and...

  • Service Advisor

    4 weeks ago


    King's Lynn, United Kingdom Stebbings Car Superstore Full time

    You will have: - Excellent communication, interpersonal and negotiation skills - An ability to be highly organised and able to prioritise workloads - A positive attitude at all times and always lead by example As a Service Advisor, your Key Objectives will include: - Maximising service profitability through the use of professional sales techniques - Sell...

  • HR Administrator

    5 days ago


    King's Lynn, United Kingdom NOCN Group Full time

    **NOCN Group are looking to recruit a HR Administrator who will support effective front line service delivery by supporting managers and employees across a range of operational HR activities.** **Purpose and Objectives**: To provide general administrative support to the People and Culture Team. Play a key role in ensuring accuracy across operational HR...


  • King's Lynn, United Kingdom West Norfolk Deaf Association Full time

    Job Summary: **Duties**: - Greet and assist visitors to the WNDA Centre in a professional and friendly manner - Deliver our exemplary hearing support service to people who use NHS hearing aids - Answer and direct phone calls promptly - Perform clerical duties, including data entry, photocopying, and filing as required - Maintain a tidy and welcoming...


  • King's Lynn, United Kingdom Norfolk and Suffolk NHS Foundation Trust Full time

    Are you interested in clinical administration including processing referrals, supporting the admission and discharge processes, supporting out multi-disciplinary team meetings? If so, we are currently seeking an enthusiastic and motivated Clinical Team Administrator to work in our Acute Adult West Team - based in Kings Lynn. The role will be offered on a...


  • King's Lynn, United Kingdom Queen Elizabeth Hospital King's Lynn NHS Foundation Trust Full time

    Our dedicated team are looking to recruit an Administrator/Chaperone to work within the Women’s and Men’s Health Physiotherapy Team. As the successful post holder, you will be to assist the Physiotherapists in providing administrative support to enable smooth running of the outpatient clinics. You will also provide chaperoning support to the team...

  • Customer Assistant

    3 weeks ago


    King's Lynn, Norfolk, United Kingdom Marks and Spencer Full time

    Work Pattern: Sunday 05:00 -13:00Saturday 04:00 - 12:00 You must be aged 18 or over to apply for this position. This position contains an Unsociable Premium Pay which is 12.00p/h plus Premium Pay of 3.00 p/h. This pay rate is between the hours of 10pm and 6am. Purpose To deliver a great shopping experience for our customers, we are looking for...

  • Ifa Administrator

    5 days ago


    King's Lynn, United Kingdom Independent Resourcing Consultancy Full time

    **IFA Administrator**: - Job Reference: 1453 - Date Posted: 4 August 2023 - Recruiter: Independent Resourcing Consultancy - Location: Kins Lynn - Salary: £18,000 to £26,000 - Sector: Administration, Client Services - Job Type: Permanent - Contact: Jon Minns - Telephone: 07854851535 **IRC is proud to working with one of the UK’s leading Independent...


  • King's Lynn, United Kingdom Norfolk and Suffolk NHS Foundation Trust Full time

    ** Please note we are advertising for two posts, one full time at 37.5hrs and another 22.5hrs per week** We can offer a welcoming, friendly and supportive environment that puts the needs and care of our service users first and provides a responsive administration service to the Community Mental Health Services. You will be encouraged and supported to...


  • King's Lynn, United Kingdom Norfolk & Suffolk Foundation NHS Trust Full time

    General To receive and process information from the teams including typing, photocopying, scanning documents. To provide flexible support and cover across the Locality Teams as indicated by Service need and under direction of Locality Business/Administration Manager or their deputy. Attending meetings and minuting as required and appropriate to the role....