Customer Service Co-ordinator

1 week ago

Northampton, United Kingdom Millbrook Healthcare Group Ltd Full time

Job Advert

We are looking for a caring and compassionate person who will deliver first class customer service to our customers as our new Customer Service Coordinator in our small and friendly team in Round Spinney, Northampton.

As a healthcare equipment provider, Millbrook Healthcare work in partnership with the NHS to supply the necessary equipment and aids to support people in their day to day life. Our community equipment ranges from simple walking frames and crutches to more complex equipment such as beds, hoists and pressure care equipment. We also carry out minor adaptations such as the installation of handrails and grab rails within the home which can make a significant impact in giving people the confidence to live more independently.

**The Role**:

- Assist and manage incoming calls, answering any queries in a timely and professional manner
- Coordinating orders to be delivered, installed and collected by our Driver Technicians
- Order analysis by checking and identifying any errors made on online orders
- Invoicing and entering of orders via the online system
- General administration that supports daily activities and duties

**What are we looking for?**
- Whilst some customer service experience would be great, you might also have a more diverse background coming from Care, Public Sector or somewhere else
- You’ll be agile, and love to resolve problems, sometimes looking outside of the box for the answer
- Good attention to detail and accuracy
- Genuine care and compassion which feeds your motivation to deliver outstanding customer service
- Competent IT skills with Microsoft Office programmes and ability to learn new systems

**What can we offer you?**
- An annual salary of £21,673.60
- Part time 24 hours per week, 8.00am-17.00pm 3 days per week.
- 25 days holiday (plus bank holidays) plus optional 5 days unpaid (p/t equivalent)
- Company Pension Scheme
- Life Assurance
- A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets

Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.

**C**are and respect for our colleagues and service users

**A**ccountable and proud

**R**eady to learn and grow

**E**nhance our service users’ lives

**S**ocially responsible, ethical and transparent

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