Business Operations Executive

2 weeks ago

Letchworth, United Kingdom Safety First Aid Group Full time

**Job Title: Business Operations Executive**

**Employment**: Full Time
**Location**: Letchworth / hybrid

**Overview**:

- Provide comprehensive support to the team and stakeholders in executing SFAG services, encompassing courses, products, and nurse assignments.
- Foster open communication and professionalism while catering to the diverse needs of clients, facilitating bookings, and nurturing business growth collaboratively.

**Main Responsibilities**:

- Liaise with trainers/nurses and clients for seamless booking processes.
- Manage relationships with customers, venues, trainers, nurses, and learners, ensuring timely dispatch of paperwork and training packs.
- Maintain training records, update course and trainer information on the Learning Management System.
- Prepare training classrooms and off-site venues, develop and disseminate training materials.
- Oversee compliance with policies and best practices, troubleshoot issues, and propose improvements.
- Handle payroll processes, address payroll-related inquiries, and administer payroll-related policies & procedures.
- Provide local payroll data & information to relevant teams, contribute to business development efforts.

**Essential/Desired Skills and Experience**:

- Meticulous attention to detail, agility, and problem-solving skills.
- Experience in a high-paced environment is preferred.
- Excellent organisational and multitasking abilities, along with calm and professional phone manners.
- 1-3 years' experience in an administrative or relevant position is desirable.
- Strong communication skills, proactive attitude, and a positive outlook.
- Tech-savvy with commercial acumen.

**Benefits**:

- Life insurance, Employee Assistance Programme, wellbeing initiatives, and colleague discount.
- Free access to training resources, generous annual leave allowance, plus sick leave after probation.

**About Safety First Aid Group**:
Safety First Aid Group, established in 1959, is a leading provider of workplace first aid and medical supplies. With a recent move to Letchworth, we continue to expand operations. Our group comprises Safety First Aid, Safety First Aid Training, and Occupational Health Recruitment, working collaboratively to drive success and support professionals in health and safety. Join us in propelling our business into the next era of growth and innovation.

**Job Types**: Full-time, Permanent

Pay: £23,000.00-£27,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Sick pay
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

**Experience**:

- Customer service: 3 years (required)
- Administrative experience: 3 years (required)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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