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Homeless Relief Officer

4 months ago

Crewe, United Kingdom Cheshire East Council Full time

Due to team expansion an exciting opportunity has arisen to work within the Strategic Housing Team in the Housing Options department, we are seeking 2 x full time Homelessness Officer (37 hours) per week over a Monday - Friday working pattern. These roles are on a fixed term basis, for a fixed term period of 12 months.

ABOUT THE ROLE

You will need interviewing skills; when customers come to us you will need to ask them lots of questions to find the circumstances that have led to their homelessness. You will need to gather evidence and make legal decisions. You will need to be able to communicate with the public confidently both verbally and in writing.

You will carry a caseload of around 30 homeless households, so you will have to be confident in organising your time to meet their needs and support them in finding alternative accommodation, often with a sense of urgency. You will be responsible for sourcing temporary accommodation and also for supporting people in finding permanent accommodation.

Our customers can be frustrated and often feel anxious about the situation they are in, you will have a calm approach to your work and help to make them feel re-assured and more confident.

As an organisation we continue to develop ways in which to improve our services and you will support your team leader on service improvement, investigating, developing and implementing new initiatives to enhance the Housing Options and Homelessness Service.

You will be expected to represent Cheshire East at multi-agency meetings and have the ability to work with other agencies to find solutions to homelessness.

This is a diverse role, with no one day the same, for more information on the role please view the “in this job you will” section within the attached JDPS document.

ABOUT YOU

You will have:

- A good standard of education to include grade A-C in Maths and English
- Experience of case management
- Experience of delivering complex advice
- An understanding of public sector work
- Experience of working with people face to face and over the phone
- Excellent computer literacy and IT skills
- Excellent organisational skills
- The flexibility to travel across Cheshire East where required

To find out more about our essential and desirable criteria for the role please view the “in this job you will need” section within the attached JDPS document.

WHAT WE GIVE IN RETURN
- ENHANCED ANNUAL LEAVE** - **26 days annual leave (inclusive of bank holidays) from day 1, increasing up to 31 days after 5 years' service
- ENHANCED PUBLIC PENSION - A career average pension (contributions built at a rate of 1/49th of your yearly pensionable pay
- FLEXIBLE WORKING PATTERN - 37-hour standard full time working week with flexi time and hybrid/remote working arrangements
- PURCHASE OF ANNUAL LEAVE - The ability to purchase up to 10 days' extra annual leave each year in addition to your normal annual leave entitlements (this is pro-rata for part time staff)
- CYCLE TO WORK SCHEME - Receive up Income Tax and National Insurance savings of up to 25-39% off the retail price of the bike and safety equipment package (savings dependent on the value of your chosen package and your tax status
- EMPLOYEE ASSISTANCE PROGRAMME - A completely free to use and confidential assistance service for all employees to help staff manage, reduce and overcome the impact of life issues which they may experience from time to time, both within work and their personal life
- PAID VOLUNTEER LEAVE - Up to two days paid leave per year to volunteer for local organisations in the borough of Cheshire East
- VIRGIN MEDIA AND O2 DISCOUNTS - Exclusive discounts on Virgin Media Broadband and O2 pay monthly plans.
- DISCOUNTED GYM MEMBERSHIPS -** **Access to corporate membership prices for Everybody Leisure

To find out more about our rewards and benefit package follow this link Employee benefits (cheshireeast.gov.uk)

**Organisation**
- Cheshire East Council

**Location**
- Crewe, Macclesfield

**Job Category**
- Place

**Grade**
- CEC NJC - Grade 7

**Salary Min**
- £27,344 per annum

**Salary Max**
- £30,151 per annum

**Hours per week**
- 37

**Weeks per year**
- 52.143

**Employment Type**
- Fixed Term

**Contract Duration**
- 12 Months

**Closing Date**
- 17/08/2023

**Ref No**
- E2285

Cheshire East is an amazing place to live and work. As one of the largest employers in the borough, we are able to offer you a wide range of challenging and rewarding career opportunities.

At Cheshire East Council we are working for a brighter future - together and our commitment to you is that our workplace culture will provide a shared purpose, a well-led organisation with valued people succeeding together as one team and one council to deliver the best service for our customers and communities.

If you want to be part of our award-winning council and contribute to our ongoing success, have the flexibility and drive to enable us to innovate, are committed to working as part of a