Senior Business Support Assistant

2 weeks ago


Wolverhampton, United Kingdom Alexander Mann Solutions Full time

**Senior Business Support Assistant - Business Banking**

**Location - Wolverhampton, Pendeford Business Park**

**Start date - 18/01/2023**

**Rate of pay - £10.63 per hour - £11.22 per hour (higher pay rate is achieved, based on performance after 6 months)**

**Hybrid work at home available upon completion of training**

**Working hours: 35 hours per week between 7am and 8pm on a shift rotation which includes working a Saturday between 9am and 2pm every 4 weeks.**

**Length of contract - **minimum 6 months with good opportunity to be extended

**ROLE DESCRIPTION**:
You will be key to Helping British Businesses Recover by supporting UK businesses within a responsible, sustainable and inclusive bank.

This is an inbound Telephony role where your working day will involve helping customers to grow their business through assisting them with their enquiries and fulfilling their business banking needs in an efficient and effective manner. You will use your skills and knowledge to ensure each of our customers are provided with an excellent & empathetic customer experience.

The day to day banking needs that you will be supporting our customers with include queries relating to cheques, money transfers, balance enquiries, Internet Banking registrations and debit card queries.

SKILLS REQUIRED:

- Excellent customer service skills
- Customer service background
- Computer literate
- Flexible and adaptable to change
- Ability to work as part of a team
- Ability to navigate around multiple systems

WHAT’S IN IT FOR YOU?
- Excellent induction training
- Competitive rate of pay/pay progression
- Gain experience and new skills
- Great insight into the banking sector
- Potential for extension

**Interested in this opportunity?**

**To apply, click on the link and you will be sent a response immediately with next steps (please check your junk mail just in case). Complete an online assessment in your own time and one of our recruitment team will be in touch within 24 hours once you’ve completed to talk you through the role in more detail let you know what happens next**

**00410**

**Job Types**: Full-time, Temporary contract

**Salary**: £10.63-£11.22 per hour

**Benefits**:

- Work from home

Schedule:

- Monday to Friday
- Weekend availability

Work Location: One location



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