Receptionist

3 months ago


Park Gate, United Kingdom Vets4Pets Full time

**COMPANION CARE VETS FAREHAM PARK GATE**
**RECEPTIONIST**

An exciting opportunity is available within our Reception team at Companion Care Vets Fareham Park Gate.

**About us**:
We are part of a family of Companion Care and Vets4Pets surgeries across the Solent (5 branches in total) and are a busy small animal first opinion practice. Our team consists of five veterinary surgeons with varying levels of experience. They are supported by seven registered veterinary nurses, two student veterinary nurses, two veterinary care assistants, six receptionists, and our practice manager.

Our practice is built to industry leading standards and includes standard and dental digital radiography, ultrasonography, endoscopy, four consulting rooms, individual cat and dog wards, isolation, and an onsite operating theatre.

**We are looking for a person who**:

- Has a minimum of 3-years previous Reception and/or customer service experience.
- Is friendly and has excellent communication and people skills.
- Is organised, able to multitask, solve problems and work under pressure.
- Is reliable and enthusiastic.
- Is computer literate and able to learn computer systems quickly.
- Is passionate about animals.

**Duties and Responsibilities include**:

- Provide excellent customer care.
- Greet and welcome clients as soon as they arrive at the practice.
- Process new patients
- Answer phone calls, which may involve answering questions and screening and scheduling appointments.
- Capture data and update patient information accurately on the computer system
- Process credit card and cash payments
- Assistant with managing debtors, health care plans and insurances
- Retrieve prescriptions.
- Maintain the cleanliness of the waiting room.
- Bereavement handling - offer physical and emotional assistance to clients in sensitive situations.
- Perform other clerical receptionist duties such as filing, photocopying and faxing.

**Hours**: Full-time (40 hours per week) or part-time (minimum 20 hours). Typical working hours will be:

- shifts between 08h00 - 19h30 Monday to Friday
- 08h30 - 18h00 on Saturdays and bank holidays (as per rota)
- 10h00 - 16h00 on Sundays (currently closed until further notice)

**Benefits include (pro rata)**:

- Pension
- 28 days holiday
- Birthday leave
- Service based holiday entitlement increases
- CPD budget
- Life insurance of 4 times annual salary for next of kin
- Discounted veterinary fees
- Instore, online and mobile app discount schemes
- Your Reward Hub - various company benefits, rewards and other everyday shopping discounts


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