Area Relief Customer Service Hybrid

3 months ago

Ipswich, United Kingdom Greater Anglia Full time

£20,720 rising to £21,636 then rising to £24,250

**Are you looking for an opportunity?**

Greater Anglia operates a busy railway network from London Liverpool Street to destinations across the east of England. We have a high standard of service for our customers throughout their journey experience so they can sit back relax and travel with confidence. Not to mention a whole new set of modernised greener trains, it’s never been a more exciting time to start a career with us. Do you want to be part of the journey? Come along and join Greater Anglia

We have an excellent opportunity to join our team at Stowmarket & Ipswich Station as a Customer Service Hybrid. This is a Relief role which will cover Stowmarket & Ipswich.

**The Role**

As a Customer Service Hybrid, the key focus will be around train dispatch, ticket office, and providing exceptional customer service.

Duties will involve meeting and greeting customers, selling tickets, and answering customer enquiries, hence there is a need to be customer service focused, whilst remaining friendly and approachable. This role will involve you supporting our customers by assisting them with using our ticket machines based around the station, as well as guiding our customers on new ticketing technology such as the smart card, and use of our mobile phone app etc.

In addition, the role will also include the day-to-day operation of the platform, assisting customers with their travel needs, and helping mobility impaired customers have a smooth journey.

During disruption, this colleague will be required to provide support and assistance to our customers.

The role will involve working with our Drivers and Conductors to ensure smooth communication and service.

As part of this role, the post holder will be required to comply with safety regulations, reporting faults, hazards, and liaising with other areas of the business when required.

This role involves you assisting to keep our GA station clean and tidy, there will also be an element of lone working.

Full uniform will be provided, to ensure that you embrace our values and brand as a business.

**What we are looking for**

Excellent customer service and interpersonal skills are crucial for this role. This role will require you to remain calm under pressure whilst maintaining integrity at all times. You must be flexible (in your working hours).

To succeed in this role, we are looking for people who can bring our four values to life in your everyday work:

- Genuinebe welcoming, customer-centric and respectful
- Professionalbe solution-oriented, accountable and delivering to promises
- Proactivebe progressive, innovative and decisive
- Inclusivebe connected in your thinking, empathetic and promote diversity

**What can we do for you?**
- Defined Contribution pension scheme after 2 years option to move across to Defined Benefit (Final Salary) pension scheme
- Free Travel on GA and 75% discount on other TOCs for leisure travel
- Free Leisure travel on GA and 75% discount on other TOCS for eligible family members
- International travel discount card (FIP) for staff and eligible family members after 12 months service
- Gainshare bonus paid if GA hits relevant yearly targets, up £550 for permanent and £300 for agency
- GA offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave after 26 weeks of service - part of our commitment to family friendly policies
- GA Hapi Benefits App
- our great benefits app which includes discounts across many retailers, days out and dining
- 24/7 Employee assistance programme, eyecare and flu jab vouchers and access to physiotherapy services
- Annually issued 12 discount vouchers for family and friends to use
- Salary Sacrifice schemes such as Cycle to work and Technology scheme (eligible once passing probation)

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