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Casual Customer Service Advisor

4 months ago

Liverpool, United Kingdom Everton Football Club Full time

We are a football club with a desire to be the best and are always looking for talented people to join our Everton Family.
- Everton is a workplace people crave to join, where extraordinary talented people belong, thrive and deliver the remarkable.

Casual Customer Service Advisor

Who are we: Everton Football Club is one of world sport's most respected and revered names - a by-word for innovation and professionalism during the course of a glittering history that spans three centuries.

One of the 12 founder members of the Football League, Everton has played more games in English football's top flight than any other club.

While rightly proud of our rich past, and Goodison Park, our home of more than 130 years, we are now setting our sights on an exciting future at a state-of-the-art new stadium currently being constructed on the banks of the iconic River Mersey.

In doing so, we remain committed to developing and supporting teams across our men’s, women’s and Academy set-ups that inspire and compete at the highest level of the game.

Our values underpin how we behave, how we represent our club in our city and across the world of football, and how we look after one another and our community. They provide a framework for how we work and engage with partners, suppliers and, most importantly, our fans.

About the opportunity: We have an exciting opportunity for experienced Customer Service Advisor(s) to join us on a Casual basis, ensuring our fans and customers have the best possible experience when contacting us here at Everton.

As a Customer Service Advisor at Everton you will support in both inbound and outbound communications from our customers whilst continuously representing our club, our values and a ‘Nil Satis Nisi Optimum’ service at all times via our CRM and Salesforce system.

You will be the first point of contact for customers, so it is essential that you build rapport and relationships quickly and ensure that all enquiries are dealt with in a friendly and professional manner.

Other core responsibilities you will cover as part of this role include;
- Maintain a transparent ‘priority response policy’ ensuring that the most urgent queries are attended to as early as possible
- Help and assist the Fan Centre Team Leader with the introduction and roll out of ‘Live Chat’ during unsociable hours, ensuring that customers receive a high level of customer service outside of usual working hours
- Working closely with the Fan Services Manager and Fan Services team to share best practice and ensure a consistent approach across all enquires and complaints no matter what their nature.
- Manage the flow of information between the Fan Services Centre, other departments and the customer, always delivering excellent customer service both to internal and external stakeholders.

Who we are looking for; Essentially, we are looking for a Customer Service professional who has previous experience of delivering excellent customer service, both face to face and over the telephone and has handled / resolved customer complaints to a positive outcome.

If you are committed to providing excellent customer service at all times, enjoy working as part of a team and have a proactive ‘can-do’ approach to your work then we at Everton Football Club would love to hear from you

The closing date of this advert is Tuesday 27th February 2024.

This role is based at the famous Goodison Park.

Everton Family Safer Recruitment Practices

The Everton Family is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

As a requirement of our safer recruitment practices, this role will require an Enhanced DBS check or evidence that you are subscribed to the DBS Update Service information of which can be found

here

proof of eligibility

Equity & Inclusion