Customer Service Advisor

3 months ago

Liverpool, United Kingdom Pista Technologies Full time

**Job description**

**Immediate Start**

**About us**:
Technology experts based on the waterfront next to the River Mersey/ Albert Dock. We have a number of vacancies due to consistent and continued growth of the business. This is a contact centre based role requiring people with excellent customer service skills who are focused on delivering the best possible outcome for our customers.

**Role Responsibilities**:

- Manage new claims enquiries via inbound or outbound calls to follow up on our customer’s initial web enquiry - so no cold calling involved
- Your role will be to assess the enquiries and look for potential opportunities for pursuing a claim. This will be done by running through a structured pre-qualification call with the customer to obtain specific information.
- Working to set key performance targets and ensuring that all enquiries are handled in accordance with service level agreements and applicable regulations (don’t worry full training given)

**What are we looking for?**
- Due to the nature of the clients we interact with, we would also consider Health Care Assistants, Care Assistants or perhaps you are working in hospitality and feel you need a change of career.
- Note that full training will be provided, so you will be given every opportunity to succeed and we are looking for people who are keen to develop as the company grows further.
- Previous experience as a Customer Service Advisor would be advantageous though not a must have.
- A commitment to delivering excellent customer service.
- You will need to be computer literate
- Target driven and able to successfully meet KPI measures.

**What’s in it for you?**
- A competitive basic salary of £22K with uncapped bonus, average earnings of our staff minimum £29k and above.
- Monthly payable bonus (accrued from previous month)
- Quarterly company socials
- Casual dress
- Modern office space located in Liverpool city centre close to Albert Dock, over the road from James Street Station.

Permanent

Schedule:

- Monday to Friday - The office open from 9 am - 8pm (Working rotating shifts)

**Salary**: £22,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- Customer Service: 1 year (preferred)

Ability to Commute:

- Liverpool, L3 (required)

Work Location: In person

**Job Types**: Full-time, Permanent

Pay: £22,000.00 per year

**Benefits**:

- Casual dress
- Company pension

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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