Process Improvement Lead

2 weeks ago


Glasgow, United Kingdom Lusona Consultancy Full time

Process Improvement Lead required for the Finance Operations function of our Glasgow based Financial Services client.

The function is currently undergoing a significant transformation programme. You will play a key role in both the transformation programme and the BAU activities of the function; reviewing and defining processes, removing waste, and developing & embedding a process excellence culture. This new role will be key in developing and embedding a culture of Process Excellence / Process Improvement across the function, and in the way the function engages and works across the business units they serve.

Reporting to the COO for Finance, this role is all about
- Providing expertise on Lean / 6 Sigma tools & techniques - primarily focused on operational improvement
- Developing a Process Excellence ‘mind set - through training and facilitation
- Conducting diagnostic analysis, developing high level and detailed design of future state processes and operating models, identifying performance metrics and supporting implementation
- Partnering with the owners of processes and products with the intent to drive forward meaningful change within the process to optimise improved business performance, customer experience and employee experience
- Leading on evolving a Process Excellence culture through introducing and managing a Process Improvement framework (identification, prioritisation, recognition and delivery)
- Supporting on ad-hoc initiatives and broader change programmes from a process, performance and continuous improvement perspective

About you

This opportunity is ideally suited to a Lean / Six Sigma (preferably Black-Belt) certified Process Improvement / Continuous Improvement specialist who has experience of working within an ‘of scale’ services environment in the private sector. You will be able to work independently (as well as within a larger function); can role your sleeves up across the various aspects of Finance Operations (whether analysing, identifying quick solutions, implementation various aspects of change management); operates with pace and a dynamic, adaptable style but with a very high attention to detail.



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