Process Excellence Lead

1 month ago


Glasgow, United Kingdom LHH Recruitment Solutions Full time

**Process Excellence Lead**

**65k a year - Permanent Role**

**Hybrid model - offices based in Glasgow**

5 years plus experience as a Process excellence Lead/Manager

Black belt Sigma 6

Knowledge of business change and transformation

Experience of leading and developing a Process Excellence Culture

Experience within Insurance/Financial services

This new role will be key in developing and embedding a culture of Process Excellence / Process

Improvement across IBA, and in the way we engage and work across the business units we serve.

**General Responsibilities**
- Providing expertise on Lean / 6 Sigma tools & techniques - primarily focused on operational

improvement
- Developing a Process Excellence 'mind set - through training and facilitation
- Conducting diagnostic analysis, developing high level and detailed design of future state processes

and operating models, identifying performance metrics and supporting implementation

Operational Improvement
- Partnering with the owners of processes and products with the intent to drive forward meaningful

change within the process to optimise improved business performance, customer experience and

employee experience
- Embedding Process Excellence as a culture and mind-set across IBA

Innovation / Other
- Leading on evolving a Process Excellence culture through introducing and managing a Process

Improvement framework (identification, prioritisation, recognition and delivery)
- Supporting on ad-hoc initiatives and broader change programmes from a process, performance and

continuous improvement perspective



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