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Customer Retention Administrator

4 months ago

London, United Kingdom 1st Formations Limited Full time

**Who we are**

The 1st Formations Group is a market leader in the company formation industry. We have developed a reputation for quality products and customer service excellence over many years and have ambitious plans to further expand our operations in the new start business sector.

We are offering an exceptional opportunity for a diligent, reliable and conscientious individual to join our growing company in our Customer Retention Department. This role would suit someone who prefers working on administrative tasks within a growing company.

**In a nutshell**
- Join a growing e-commerce market leader in Covent Garden in an administrative and customer-facing role.
- Carry out a high volume of administrative tasks relating to UK limited company statutory addresses on the Companies House public register.

**Required skills**
- Courteous and friendly manner
- Team player
- Flexible attitude
- Pro-active approach, with the ability to work autonomously
- Positive and upbeat attitude
- A high level of personal integrity
- A strong work ethic with a passion for exceeding expectations
- Excellent organisational skills
- Fast typing speed (50 WPM)

**What you need for this job**
- At least 2 years' experience in an administrative role
- Good experience of using Microsoft Word and Excel
- Excellent written and verbal communication skills
- IT literate and fast typing speed
- Education: A-Levels

**Benefits**
- 25 days holidays, plus 8 public/bank holidays
- Option to buy up to 5 extra holiday days per year
- Annual cost of living salary increase
- 2 paid volunteer days per year
- 14 weeks paid maternity leave, 2 weeks paid paternity leave
- Employee Assistance Programme with 24/7 mental health helpline and free face-to-face counselling for you and your family
- Employee loyalty scheme including additional holidays and private medical insurance
- Commercial bonus scheme
- Pension contribution
- Cycle to Work Scheme
- Free Wednesday lunches
- Free fresh fruit - daily
- Free post-work drinks
- Dog-friendly office
- Breakout rooms and social events

**Salary**: £23,000

**Working Hours**: 37.5 hours per week, Monday to Friday, 9am to 5.30pm.
**Working Location**: Hybrid, 3 days in the office, 2 days from home, once you have passed probation.

**Job Type**: Permanent

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative: 2 years (required)

Work Location: Hybrid remote in London

Reference ID: Customer Retention Admin1