Support and Advocacy Practitioner

7 months ago

Coventry, United Kingdom Feeding Coventry Full time

**Foleshill Community Centre: Support and Advocacy Practitioner - £19,500.00 30hrs per week**

**(£24,050 FTE pro rata) flexible including some evening and weekends**

**Feeding Coventry** is an independent charity invested in ensuring everyone has access to nutritious food regardless of their income. We address the underlying causes of hunger through our Social Supermarket, onsite Cafe and wellbeing programmes. This is a model of food provision where quality, choice, sustainability and dignity is rooted into our ethos.

With onsite support, advice services and volunteers, we develop long-term relationships with individuals and families to support their journey to resilience and develop positive coping strategies for periods of crisis.

We know from current research that food poverty now affects more people than ever before in our City. You will provide the first point of contact for people accessing the supermarket and know the importance of a welcoming, non-judgemental approach in supporting people who are experiencing complex life issues.

The Support and Advocacy Practitioner role is to provide person-centred, trauma-informed, holistic support to individuals and families with multiple and complex needs. You will play a vital role in the delivery of our services by supporting our members to increase their safety, stability and self-belief, primarily through the delivery of 1-2-1 support and advocacy.

You will provide the first point of contact for people accessing the supermarket and know the importance of a non-judgemental approach in supporting people who are experiencing complex life issues. We know from current research that food poverty now affects more people than ever before in our City and we aim to make everyone feel welcomed and supported.

Based at Foleshill Community Centre you will have a commitment to Feeding Coventry’s values and understand the barriers faced by those needing to access our services. You will have experience of support and advocacy, understand safeguarding principles and privacy, and have a good understanding of current support mechanisms ,including other organisations that can be accessed by our service users.

**To apply, please send your CV and a Covering Letter telling us how your skills and experience matches the role. We look forward to hearing from you.**
- Manage a busy caseload of individuals and families with multiple complex needs.
- Undertake thorough risk and needs assessments to identify support needs and safely deliver 1-2-1 support and advocacy.
- In collaboration with service users, develop and regularly review holistic, achievable person-centred support plans based on individual circumstances, needs and identified goals.
- Support services users to build resilience and independence to facilitate a journey towards their goals and eventually move on from the service.
- Provide direct support and advocacy (and appropriate onwards referrals) to services users regarding a range of issues including (but not limited to) safety, housing, benefits, substance use, violence and abuse, trauma and mental and physical health.
- Provide practical support, for example (but not limited to), support families to attend essential appointment and statutory meetings, explore education, training and employment opportunities and access financial and legal services.
- Act as a lead worker for the service user, liaise with multiple professionals, attend multi-agency-meetings. Advocate on behalf of the service user to ensure their voice is heard.

**General**
- Be the first point of contact for people accessing the Social Supermarket.
- To register users of the supermarket providing a welcoming, supportive and non-judgmental approach, offering a high level of confidentiality.
- To be responsible for capturing and inputting relevant information, keeping accurate records in accordance with best practice and GDPR.
- To support users of the Supermarket with their access to the on site food provision explaining protocol and maintaining boundaries.
- To offer practical and emotional support to users, signposting or referring, where appropriate to other services that might be beneficial.
- Work with the Senior Advocacy and Support Manager and other Support Workers to coordinate in-reach provision from visiting organisations such as Advice Services or Health and Wellbeing.
- Attend community and partnership meetings as required to develop the service.
- Provide monitoring information as required including statistics and narrative feedback.
- Promote the Supermarket to other users of the Centre and to the local community ensuring information on activities, opening hours and support available is up to date.
- Reports to: Senior Support and Advocacy Manager
- Responsible for: Supermarket Members Support

**Essential Skills**
- An understanding of the barriers and complexities in supporting those experiencing food poverty.
- A good understanding of referral routes and support services avai

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