Vehicle Rental Agent

7 days ago


Newcastle upon Tyne, United Kingdom MVH Rental Full time

MVH Rental are looking for an ambitious and success driven person to join our busy team in Gateshead & Sunderland.

Previous Vehicle Rental Experience would be an advantage however not essential as Full training will be given within the business, any applicants must have an enthusiastic and friendly telephone manor to begin with.

This really is a fantastic opportunity for someone to be able to perfect their Selling / Communication and Customer Services Skills whilst having the potential to earn an fabulous wage and bonuses along the way.

MVH Rental are a long established self-drive Car, Van, and Minibus hire business based in the North East area offering hire vehicles to Business and Private clients.

Due to our continued expansion of MVH Rental, we are looking for an individual who would thrive within a busy rental department whilst delivering an outstanding customer experience.

Can you engage easily with customers?

Are you ready and willing to go the extra mile to provide an outstanding customer experience?

If so, a Rental Sales Representative with MVH Rental could be the role you are looking for

As a Rental Sales Representative, you will build upon your existing skillset to offer an outstanding customer experience for our customers, and work as part of a team to ensure the smooth running of the department.

**Key responsibilities of the role are**:

- Delivering an outstanding customer experience every time.
- Ensuring agreement paperwork and security and ID checks have been completed for every customer.
- Inspecting all vehicles for damage and document post rental, and working with customers to ensure costs are accounted for.
- Conducting daily checks to ensure all vehicles comply with road standards.
- Running daily reports and general admin tasks.
- Being an integral member of the team, and carrying out additional responsibilities as required

**We look for people who**:

- Can You - Build great relationships with our customers to understand their needs and assist them by providing outstanding customer service?
- Can You - Take ownership of a customer complaint and find a resolution whilst rebuilding the customer trust and brand experience?
- Do You - Have fantastic communication skills?
- Do You - Have fantastic teamworking skills?
- Are You - Flexible to work on a shift rota basis to cover opening hours if needed?
- Are You - Organised and able to prioritise your work?
- Have You - Got Previous Sales or Customer Services experience?
- Have You - Got what it takes to make a difference?

If your answer is YES And you have a full UK drivers licence, have less than 6 points and at least 2 years’ driving experience...

**WE MAY WANT TO YOU TO COME AND JOIN OUR TEAM**

**Outstanding rewards for outstanding work**

Outstanding customer experiences begin with team members who feel valued and respected. In return for your efforts we can offer:

- Competitive salary which is negotiable depending on experience and qualifications based on a 6 months’ probationary period.
- Opportunities for career growth and extra earning opportunities.
- Pension scheme.
- Intensive training in store and online to get you up to speed.
- Staff discount rental scheme.
- Opportunities for career growth.

Work remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: £18,000.00-£28,000.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Experience**:

- Sales: 1 year (preferred)
- Customer Service: 1 year (preferred)
- Vehicle Rental: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: Rental23



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