Customer Service Centre Agent

3 weeks ago

Newcastle upon Tyne, United Kingdom Driver and Vehicle Standards Agency Full time

**Details**:
**Reference number**:

- 286897**Salary**:

- £22,497**Job grade**:

- Administrative Officer**Contract type**:

- Fixed Term
- Loan**Length of employment**:

- Up to 12 months, with the possibility of permanency.**Business area**:

- DVSA - Corporate Affairs**Type of role**:

- Administration / Corporate Support
- Contact Centre
- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 15Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- This role will be based in Newcastle where your presence at this location will form part of the working arrangements agreed with you. We operate a hybrid working model that allows you to work between home and office locations, giving you greater flexibility about where and when you work.About the job

**Job summary**:
***

**_To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work _**
**_visit our Careers website_**
**_. _**

Are you an excellent communicator who enjoys helping customers over the phone?
- Do you enjoy working as part of team, bringing an enthusiastic approach every day?
- Is delivering great customer service important to you?
- If so, this is an exciting opportunity for you to join our team as our Customer Service Centre Agent and we’d love to hear from you**Job description**:
You will play a key role in being part of a team that works in a fast-paced environment, which will require you to use your multitasking skills when assisting our customers. You will be the first point of contact for providing guidance, support and advise to both our internal and external customers. You will be contributing to the improvement in road safety, environmental standards and reducing vehicle crime.
- Responsibilities include, but are not limited to:_- Delivering a consistent and productive service to both internal and external customers
- Ensuring all administrative work is completed and recorded accurately
- Using information resources to support customer service
- Working effectively as part of a team, participating in team meetings and contributing towards staff engagement plan
- Promoting and respecting team working ethics by building good working relationships using co-operation and discussion
- Ensuring good relations and communications with all members of the team and responding politely and in a timely fashion to internal and external customers

**Person specification**:
We are looking for someone with superb written and verbal communication skills and is passionate about providing an excellent service to our internal and external customers.

You take pride in completing your work to the highest standard, managing a sometimes demanding workload where you need to prioritise tasks to make sure you meet targets.

You enjoy collaborating with your team, taking responsibility for your own performance and objectives, while supporting others to do the same.

You are proactive in keeping up to date with procedures and processes, ensuring that your work is accurate and kept in line with the agency’s practices.

**Additional Information**

You must be willing to work flexibly around the needs of DVSA to provide cover to all customer groups.

This post is offered on a Fixed Term Appointment (FTA) basis to complete a finite piece of work. However, there could be potential of permanency.

Permanent Civil Servants will not be expected to change their employment status from permanent to fixed term appointment.

If you're employed by a non-departmental public body (NDPB) by moving jobs this will involve a change of employer and you may break the statutory rules on continuity of employment.

**About Us**

The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably.

We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.

We’re working hard to:

- Make roads safer
- Improve services for our customers
- Make road transport greener and healthier
- Harness the potential of technology and data
- Grow and level up the economy

We’re committed to giving all our colleagues purpose, professionalism and pride in what we do. We work in supportive, diverse and inclusive teams where everyone is valued. You can grow, develop and progress, and make a real difference to society.

Visit the Department for Transport careers website to read more about the great opportunities and benefits of working at DVSA.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Working Together
- Delivering at Pace
- Changing and Improving

**Benefits**:
Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible work

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