Senior Customer Relations Advisor

3 weeks ago


Bristol, United Kingdom ARAG Full time

**What you will be doing**:
As a member of our Customer Realations you will be in charge of your own caseload of complaints relating to Legal Expenses, Home Emergency and Motor Breakdown insurance. You will be responsible for investigating these complaints in depth and liasing with our customers and suppliers to resolve them in line with the FCA guidelines and timeframes.

**Who we're looking for**:
You are an empathetic and detailed-oriented person, ready to put our customer front and centre as you resolve their concerns. Ideally, you have experience in a complaints handling role and are used to providing frontline insurance customer support, both on the phone and in writing. You enjoy investigating complex matters, using the evidence provided to come a to a fair outcome for all parties.



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