Senior Customer Service Advisor

2 months ago


Bristol, United Kingdom Re Resource Group Full time

Senior Customer Service Advisor

Bristol, BS4

£26,000 - £32,000 depending on experience

Monday - Friday 8:30am to 5:00pm

Benefits
- 23 days paid holiday plus all bank holidays
- Pension
- Bonuses
- Car parking space available
- Excellent training and development
- Teams socials
- Join a friendly and welcoming team
- Career progression

Do you have customer service experience and a keen willingness to learn and progress?

The Person:

- Minimum of 2years working in a customer service environment.
- Highly organised and self motivatedwith proven track record of delivering excellentcustomer service.
- Warm, friendly and approachable demeanour giving a personalised and professionalcustomer experience at each interaction
- Flexible, adaptable with a positive can do attitude
- Open to and actively welcomes feedback and development opportunities from theteammanager
- Passion to provide every customer with excellent service

**Responsibilities**:

- Create and implement customer service policies, procedures and measures
- Provide customer service training to staff
- Carry out regular process improvement reviews with the team manager
- Deliver lessons learned and coaching feedback in a timely and effective manner
- Maintain positive working relationship with business partners and suppliers
- Take responsibility for the internal claims process for loss or damaged parcels.
- Assist the team manager in understanding key themes through a patient insight programme
- Handle complex and escalated complaints competently in line with business requirements and best practice.

RE acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

COM1



  • Bristol, United Kingdom Autoskills UK Full time

    Location Bristol - Sector: Bodyshop & Accident Repair - Job type: Permanent - Salary: £24k - 25k per year - Contact: Lucy Blake - Contact phone: 0333 222 5978 - Salary high: 25000 - Salary low: 24000 - Job ref: JO0000041616 - Published: about 5 hours ago - Expiry date: 2023-03-06 - Startdate: 06/02/2023 BODYSHOP CUSTOMER SERVICE ADVISOR Customer Service...


  • Bristol, United Kingdom Tru Talent Full time

    **Customer Service Advisor** **Basic Salary**:Up to £26,000 **Working Hours**: 8:00am - 17:00pm Monday - Friday **Location**:Bristol **Extras**: 22 Days holiday + Bank Holidays, Pension Scheme New vacancy for a **Front of House/Customer Service Advisor** to join a busy accident repair centre. Reporting to the Body Shop Manager, the main purpose of the...


  • Bristol, United Kingdom Pertemps Network Group Full time

    **Job Description**: I am looking for a Customer Service Advisor £21,500 to join a well-respected Tool Supplier based in Avonmouth. **Contract** - Fulltime, Permanent Position, Monday to Thursday 8:30am - 5:30pm, Friday 8:30am - 5:00pm **Salary**: - £21,500 per annum **Main Duties of the Trainee Customer Service Advisor will include**: - Reporting to...


  • Bristol, United Kingdom CitySprint Full time

    **Customer Service Advisor | Bristol | Permanent** **Salary: £24,000** **Hours: 40 hours per week, 9 hour shifts (with one hour lunch break), between 7am - 11pm** CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already. **Through regular investment in our...


  • Bristol, United Kingdom CitySprint Full time

    **Customer Service Advisor | Bristol | Permanent** **Salary: £24,000** **Location : Bristol / Hybrid** **Hours: 40 hours per week, 9 hour shifts (with one hour lunch break), between 7am - 11pm** CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas...


  • Bristol, United Kingdom Travail Employment Group Ltd Full time

    Customer service advisor £28,000 per annum, temporary contract 3 to 6 months, 37.5 hours per week M-F, flexible start time 8 - 9am, BS34 Patchway, Bristol, Pension, 25 days + bank holidays and parking. Working from home possible one day per week. Established and successful international business with an employee head count of 170,000 people and operating...


  • Bristol, United Kingdom iRG Full time

    **The Role** At iRG we are passionate about customer service and endeavour to make the customers journey as smooth as possible. We are looking for a full-time customer service advisor who ensures the highest level of customer care and satisfaction at all times. As part of the role you will maintain effective liaison with various other departments within the...


  • Bristol, United Kingdom Steer Automotive Group Full time

    Senior Customer Service Advisor Bristol Ref: VA1910 #OFE  Benefits Competitive salary 28 days holiday including public holidays plus additional days with service ​Training Opportunities  Opportunities for career progression About the Role Are you ready to lead our front-of-house team in delivering an unparalleled customer...


  • Bristol, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Job Title: Customer Service Advisor** **Location: Central Bristol** **Start Date: ASAP** **Working Hours: Monday - Friday, 8.30am - 5.00pm** **Pay Rate: £10.82ph** **Commit for a minimum of 3 Months** We have an exciting opportunity for Customer Service Advisors to join our client's team in Central Bristol. This is a temporary...


  • Bristol, United Kingdom Red Recruitment Full time

    Red Recruitment is seeking confident and friendly individuals to take on the role of a Customer Service Advisor in Avonmouth. This is a fantastic opportunity to join the UK's leading supplier of catering equipment. Working for a responsible and sustainable business, you will join a team of people who believe in delivering a great customer journey! **Package...


  • Bristol, United Kingdom Auxillis Full time

    **Salary**: £23,712 pa Location: Auxillis, Unit 13, Burnett Business Park, Gypsy Lane, Keynsham, BS31 2ED **Weekly Hours**: 42.5 hours **We’re here to keep people moving, that’s what we do.** As a **Customer Service Advisor**, you play a key role in taking our award-winning service directly to customers doors - **expertly **making sure our vehicles...


  • Bristol, United Kingdom Page Personnel Finance Full time

    Our client, one of the UK's largest, highly-respected employers are looking for Bristol-based **Customers Service Advisor**to join their team on a long-term temp-to-perm basis. **Client Details** You will join a Supplier Support team which is a diverse and supportive team who work as part of the NHS Share Business Services. If you have a passion for...


  • Bristol, United Kingdom The Curve Group Full time

    **Customer Service Advisor** Do you have a passion for customer service? Is putting your customers' needs at the heart of everything that you do? Are you looking for a new and exciting role? If so, this could be a fantastic opportunity for you. **Permanent Role** **Hours**: 37.5 hours per week. 9am-5pm Monday to Friday, 9am-1pm on Saturdays. Saturday...


  • Bristol, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Job Title: Customer Service Advisor** **Location: Central Bristol** **Start Date: ASAP** **Working Hours: Monday - Friday, 9.30am - 5.00pm** **Pay Rate: £10.82 - £12.80 per hour (depending on the role)** We have an exciting opportunity for Customer Service Advisors to join our client's team in Central Bristol. This is a...


  • Bristol, United Kingdom Pertemps Network Group Full time

    **Job Description**: Pertemps Bristol are currently recruiting for Customer Service Advisors to work for a fun and friendly team based in Avonmouth. The company is a family run firm with over 30 years' experience in the industry. This is a permanent role with interviews to be held ASAP! Hours and Salary:Working 9am - 5pm Monday to Friday, you will earn a...


  • Bristol, United Kingdom red recruitment Full time

    Red Recruitment is recruiting Customer Service Advisors to join a Bristol-based telephone fundraising agency for charities. This role is Monday to Friday and is located in Bristol City Centre. This is a temporary position with an hourly rate of £10.90. The suitable candidate will have previous customer service experience and have strong communication...


  • Bristol, United Kingdom CitySprint Full time

    **Customer Service Advisor | Bristol | Permanent** **Salary**:£25,200 **Hours**:40 hours per week **Shifts**: Monday to Friday 07:00 am untill 11:00pm, Saturday & Sunday 07:00am-07:00pm ( 1 weekend in 4) **Benefits and perks**: - An **impressive holiday allowance** that rises in line with your years of service. - **Additional day off** for your...


  • Bristol, United Kingdom CitySprint Full time

    **Customer Service Advisor | Bristol | Permanent** **Salary: £25,200** **Hours: 40 hours per week** **Shifts: Monday to Friday 07:00 am untill 11:00pm, Saturday & Sunday 07:00am-07:00pm ( 1 weekend in 4)** **Benefits and perks**: - An **impressive holiday allowance** that rises in line with your years of service. - **Additional day off** for your...


  • Bristol, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Job Title** - Customer Service Advisor **Salary** - £21,780 - £24,500 per annum (Depending on experience) **Location**: - Brislington, Bristol **Contract**: - Permanent, Full Time **Working Hours**: - 9:00am - 5.30pm, Monday to Thursday & 9:00am - 5:00pm on Friday's **Hybrid** - 4 days remote and 1 day office based...


  • Bristol, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Service Advisor Required **Your new company** Your new company is a car repair and maintenance organisation based in Longwell Green. **Your new role** In your new role as a Customer Service Advisor, you will be required to: - Deliver high levels of customer service in relation to vehicle repairs - Ensure customers are contacted regarding their...