Customer Relations Advisor
2 months ago
**Customer Relations Advisor - 12 Month FTC**
**The Role**
The role of the Customer Relations Advisor involves investigating and resolving complaints.
Producing a report for the account manager or the client and identifying trends.
Reporting to the complaints manager within the Helpdesk team.
**Responsibilities**
- Investigating the timeline of a complaint and producing a report
- Liaising with internal and external stakeholders
- Identifying the department responsible
- Requesting feedback from the department if applicable
- Categorising the route cause of the complaint
- Maintaining a database for recording the route cause
- Assist in identifying trend and improvement opportunities resulting from complaints
- Escalating more serious complaints to the complaints manager
- Ad-hoc tasks which may arise to support the department
**Personal Specification**
- An eye for detail
- An unbiased fair approach to investigating complaints
- Excellent written and verbal communication skills
- The ability to work within SLA's
- A flexible approach to work
- A desire to consistently strive to improve the service Integral provides.
- Working knowledge of Integral systems (desirable but not essential).
**12 Month - Fixed Term Contract**
**Office Based Position**
**Core Hours: Monday - Friday 8:00am - 17:00pm (1 Hour lunch Break)
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