Customer Relations Manager

4 weeks ago


Bristol, United Kingdom Reed Full time

Reed is working with a leading service provider in Bristol recruiting for a Customer Relations Manager on a full time, permanent basis.

We’re looking to speak with candidates that have proven leadership experience as you will be responsible for a team of 4 Advisors, and are big on providing an outstanding customer service.

The customer experience for our client is key, providing a positive approach to all queries and complaints.

Involved with

Leading a customer relations team

Supporting with complaints

Providing reports and KPI’s relating to complaints

Maintain SLA levels and focus on improving the quality of responses

Key liaison between customer services and disclosures team

Directly manage stage 2 complaints, FOI responses, SARs and provides information on Ombudsman requests

Take ownership, investigate and respond to customers formal and informal complaints

Negotiate suitable resolutions to complaints

Investigate and solve customers' problems, which may be complex or long-standing

Gather evidence and information for high level complaints, Ombudsman and FOI requests.

Coach and develop a high performing team

Ensure the team analyse daily complaint trends to provide insight and intelligence to Operational Supervisors and Managers

Liaise with senior management to raise trends and discuss more complicated and Stage 2 complaints

Check the complaints system regularly to ensure assigned complaint cases have been actioned and are responded to within SLA

Triage case complaint content and make decisions on the appropriate process to follow

Investigate and resolve complaints, liaising with the operational team to gather information and evidence required

Provide advice and guidance to staff on relevant complaints, FOI and SARs procedures and Councillor/MP enquires

About you

Leadership experience within a customer service setting

Demonstratable experience of managing a complaints or customer services function

Significant experience in handling difficult customer service situations/ conflict and ability to bring complaints/ issues to resolution

Strong analytical skills and experience of using data to identify trends and assess customer satisfaction levels

Working knowledge of MS office



  • Bristol, United Kingdom Reed Full time

    Reed is working with a leading service provider in Bristol recruiting for a Customer Relations Manager on a full time, permanent basis. We’re looking to speak with candidates that have proven leadership experience as you will be responsible for a team of 4 Advisors, and are big on providing an outstanding customer service. The customer...


  • Bristol, United Kingdom Bristol Airport Full time

    Bristol Airport is the South West's gateway to the world, with flights to over 125 destinations. We have ambitious plans, from supporting our strong business recovery to continuing our success with our long-term sustainability strategy. The ultimate vision - to be everyone’s favourite airport, delivering a future we can be proud of. It’s an incredibly...


  • Bristol, United Kingdom Olleco Full time

    Homebased with travel £26,000 per annum Plus Pension, BUPA Medical Cash Plan, Life Assurance, 20 Days’ Holiday (rising with service) This is an amazing opportunity to help make a difference and save the planet by making a positive impact in a ground-breaking business who truly put safety at the heart of everything we do and have big plans for the...


  • Bristol, United Kingdom Integral UK Full time

    **Customer Relations Advisor - 12 Month FTC** **The Role** The role of the Customer Relations Advisor involves investigating and resolving complaints. Producing a report for the account manager or the client and identifying trends. Reporting to the complaints manager within the Helpdesk team. **Responsibilities** - Investigating the timeline of a...


  • Bristol, United Kingdom Computershare Full time

    **Location**:Bristol (Hybrid)** This is a hybrid position based in Bristol. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working. **We give you a world of...


  • Bristol, United Kingdom Gregory Full time

    location_on - Bristol - BS10 7TZ 22/05/2023 - Customer Relation Specialist The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included. Job details **Salary** Salary between £28,000pa and £32,000pa, depending on experience. Hours of work are: 08:00hrs - 17:00hrs,...


  • Bristol, Bristol, United Kingdom Computershare Full time

    Location: Bristol (Hybrid)This is a hybrid position based in Bristol. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.We give you a world of potential...


  • Bristol, Bristol, United Kingdom Computershare Full time

    Location: Bristol (Hybrid)This is a hybrid position based in Bristol. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.We give you a world of potential...


  • Bristol, United Kingdom Bristol Waste Company Full time

    **SALARY**: £29,450 per annum **HOURS**: 40 per week, Monday - Friday **LOCATION**: Albert Road, Bristol Customer Relations Advisor **Purpose of the role**: - Ensure that all customer complaints (both waste and FM), FOIs, SARs, and other informal communications are handled in a professional and timely manner and to agreed SLAs. - Investigate and...


  • Bristol, United Kingdom Gi Group Full time

    **Full Time**: **Permanent**: - CUSTOMER RELATIONS ASSISTANT - Salary - £25k-£30k with £33k-£35k OTE - Uncapped - Location - Pill, Bristol - Hours of work - 9am-5pm - Days of work - Monday-Friday - Reporting to - Sales & Development Director - Purpose of the role: - Provide the first point of contact for customer, building strong business relationships...


  • Bristol, United Kingdom DAS UK Group Full time

    **About The Role**: *** We have an excellent new opportunity to join the Customer Relations team as a Customer Relations Executive to help support the delivery of a responsive complaint handling service to customers and business partners. This position will give you the opportunity to gain an understanding of all complaints handling activity conducted...


  • Bristol, United Kingdom Das Group Full time

    We have an excellent new opportunity for a Customer Relations Executive to help support the delivery of a responsive complaint handling service to customers and business partners. This is a great opportunity to gain an understanding of all complaints handling activity conducted across the business, as well as noting and reporting findings and corrective...


  • Bristol, United Kingdom DAS Full time

    About The Role We have an excellent new opportunity for a Customer Relations Executive to help support the delivery of a responsive complaint handling service to customers and business partners. This is a great opportunity to gain an understanding of all complaints handling activity conducted across the business, as well as noting and reporting...


  • Bristol, United Kingdom DAS Full time

    About The Role We have an excellent new opportunity for a Customer Relations Executive to help support the delivery of a responsive complaint handling service to customers and business partners. This is a great opportunity to gain an understanding of all complaints handling activity conducted across the business, as well as noting and reporting...


  • Bristol, United Kingdom Pelican Business Services Full time

    **What you'll do**: We help our customers with high bill enquiries, arrange visits to check for leaks and look at how we can improve the customer journey. You will investigate and resolve complaints and more complex queries by treating each customer as an individual, building rapport, establishing trust and finding an effective solution. We will invest in...


  • Bristol, United Kingdom Pelican Business Services Full time

    **What you'll do**: We help our customers with high bill enquiries, arrange visits to check for leaks and look at how we can improve the customer journey. You will investigate and resolve complaints and more complex queries by treating each customer as an individual, building rapport, establishing trust and finding an effective solution. We will invest in...


  • Bristol, United Kingdom IKEA Full time

    At IKEA, it is so much more than a job. We have some fantastic opportunities that have come up for co-worker roles in our Customer Relations team based at our Bristol store. We are offering a full-time (39 hours a week) contract, and part-time contracts. WHAT WE OFFER - Living Wage Foundation Employer (£10.90 basic hourly rate). - We operate 7 days a...


  • Bristol, United Kingdom Reed Insurance Full time

    **Reed insurance are excited to be representing a leading legal expenses Firm.** **If a work life balance important to you? and you want to work for an organisation that values its employees and customers. Then this could be the right role for you** **No weekends !** **35 Hours per week and flexible working hours up to 3 days a week from home !** **And...


  • Bristol, United Kingdom CAPIO RECRUITMENT LIMITED Full time

    **Senior Customer Relations Advisor** **Location**:Bristol **Salary**:Up to£26,000 - DOE **The Company**: We are working with a leading legal expenses provider in the Bristol area who have a number of exciting opportunities available in their complaints team. This company have shown consistent growth and look to advance their staff through both...


  • Bristol, United Kingdom CAPIO RECRUITMENT LIMITED Full time

    **Senior Customer Relations Advisor** **Location**:Bristol **Salary**:Up to£26,000 - DOE **The Company**: We are working with a leading legal expenses provider in the Bristol area who have a number of exciting opportunities available in their complaints team. This company have shown consistent growth and look to advance their staff through both...