Customer Service Advisors
3 weeks ago
Bristol-based Customer Service Advisors needed to work for one of the UK's largest, highly-respected employers in a long-term role with progression. This is a 9am-5pm, Monday to Friday role paying £12.06 per hour total hourly pay.
**Client Details**
Our client, one of the UK's largest, highly-respected employers are looking for Bristol-based Customers Service Advisors to join their team on a long-term temp-to-perm basis
**Description**
Duties and responsibilities of the Customer Service Advisor include, but are not limited to;
- To work as part of a team to ensure an optimum service to customers at all times
- To seek to provide information for simple finance-related queries received via telephone and electronic communication within agreed guidelines and parameters
- Where necessary, to pass on queries to other internal departments for resolution, ensuring clear and precise information is provided to aid the speed of resolution.
- To set and manage realistic expectations with customers
- To manage high volume of calls
- To create, update and close records in databases (CRM)
- To follow communication procedures, guidelines and policies
- To ensure at all times a professional image of yourself and the organisation is portrayed in any interaction
- To provide accurate, valid and complete information by using the right methods/tools
- Work with customer service manager to ensure proper customer service is being delivered
**Profile**
- The ability to work with efficiency and accuracy in a fast-paced customer driven environment
- Passionate about customer service excellence
- Customer focused and ability to adapt/respond to different types of characters
- Highly motivated by targets and ability to overachieve goals and targets
- Excellent telephone manner
- Able to deliver sometimes difficult messages with tact and sensitivity
- Able to confidently and succinctly manage expectations of callers
- Confident, with excellent listening skills
**Job Offer**
A role with possible long term progression.
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