Freelance Guest Assistance Agent

3 months ago

London, United Kingdom City Relay Ltd Full time

Job Type**:Freelance Guest Assistance Agent**

**Salary**: £20 per service

Hour shift: flexible hours in line with your availability

Location: Great London

**About us**:
At City Relay we believe London’s renters should have access to comfortable, flexible and functional homes. Likewise, we believe our partners should be able to manage their portfolio hassle-free, and with optimum yield.

To achieve this, we’ve combined unparalleled property expertise with smart, innovative technology to build a radically different experience for residents and property owners. The experience is shaped around a flexible lettings model, combining short and long-term stays — benefiting everyone involved.

**About the role**:
We are looking for someone with a positive and proactive attitude, that is willing to go above and beyond. The role itself will be based in the field and involve meeting our customers for check-ins, viewings and undertaking a variety of guest assistance tasks covering our London based properties.

**General Responsibilities**:

- Meet and greet new guests for check-ins acting as the face of City Relay.
- Carry out quality checks of apartments raising any issues to the guest team
- Carrying out ad hoc tasks like key cutting or dropping off amenities
- Helping provide initial troubleshooting and resolution, where possible, to issues such as no heating or no wi-fi
- Dealing with customer queries in a friendly and helpful manner.
- Delivering outstanding customer care at all times.
- Dealing with the customer's concerns and trying to resolve the customer's issues
- Prompt reporting of any guest concerns or property issues to the guest team
- Advising customers with leisure activities and places to visit in London.
- Promoting the facilities and services offered by City Relay to the customer such as transportation from the property to the reception space or, mid stay extra cleaning etc.

**Requirements**:

- A “people person” who will enjoy meeting and assisting guests
- Ability to stay calm and keep an above average sense of humour in stressful situations
- To demonstrate attention to detail and use initiative to troubleshoot and provide solutions when necessary.
- Take ownership and responsibility ensuring you are working to effectively promote the positive reputation of the company
- Participate and work in collaboration with team members
- Your approach at all times must be flexible, positive, caring, enthusiastic, honest and engaging, always aspiring to be the best at what we do.
- To effectively manage your own time on a day to day basis placing the emphasis on where your contribution will add the greatest value.
- To deliver all aspects of your role in a timely manner as required.
- Forge trusted relationships with guests and both internal and external clients and stakeholders.
- Take ownership and be able to work effectively to deliver solutions where required
- Able to organise, plan and manage workload
- An excellent London knowledge and if you drive or have a scooter is desirable.

**Job Type**: Freelance

Work Location: On the road

**Job Type**: Freelance

**Salary**: From £20.00 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- On-site parking

Work Location: In person

Reference ID: CR008

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