Guest Experience Agent

3 weeks ago


London, United Kingdom The Athenaeum Full time

As one of the very first people that our guests see or speak with, our Guest Experience Agents are the very face of our hotel. Courteous, helpful and friendly would all be words that would describe the type of experience that we wish to create for our valued guests.

You’ll need to feel comfortable engaging with people, either in person or on the phone, and be keen to support them with any queries or requests that they may have. As a Guest Experience Agent you are flexible to work on Reception as well as in the heart of the hotel to ensure that every step in the guest journey is well managed and we are exceeding guest expectations.

On guest’s arrival, you’ll help them on checking into their room, offer advice on the hotel facilities and assist them with any additional needs that they may have. You might also assist them with dinner reservations or providing local knowledge. When it’s time for them to leave, you’ll help them settle their bills and leave feeling thrilled with the excellent stay that they have had.



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