![Mission 4 Recruitment Ltd](https://media.trabajo.org/img/noimg.jpg)
Junior Administrator
1 week ago
_**Location**:_ _Harlow_
- **Salary**:_ _£21000_
- **Permanent**:_ASAP start_
- **Reference: MM**_
**Junior Administrator**
This is a friendly and supportive company who specialise in car warranties and other motor insurance policies. They are looking for a customer service administrator to provide administrative support to the management team and to be the first point of contact for dealers and policy holders. This will be a 50/50 mix of admin and customer service. Full training will be given.
The offices are open planned with a nice company culture and a buzzy atmosphere with regular social events. There is an onsite restaurant and a comfy staff room with a pool table. There is plenty of free parking available.
**Duties will include**:
- Upskilling/liaising with Tier 2 Support team to provide a cohesive response for all enquiries including initial triages for all issues.
**Responsibilities**:
- Any clerical/administration tasks which may be required to support the management team.
- Administration support to Sales agents/Dealers
- Deal with all general enquiries within your ‘agreed level of knowledge’ from Field team, Policyholders and Dealers
- Processing of all policy transfers
- Work with external stakeholders to understand the issue with the service, function or the product provided.
- Ensure that proposed business processes are in line with best practises from an insurance and financial perspective.
- Provide professional corporate image to all company contacts.
- Effective allocation of company correspondence (written/oral)
- Other reasonable duties as required.
**Skills/Competencies**:
- Excellent communication skills, oral and written.
- Ensuring the company complies with all regulatory and legal requirements.
- Ensure the company’s processes and procedures are followed and adhered to.
- Able to work on own initiative, as well as part of a team.
- Able to meet deadlines.
- Work well under pressure.
- Ability to learn new processes quickly.
- Good knowledge of Microsoft packages
- **Hours**:_
- Monday to Friday 9am to 5.00pm_
- Perks_
- Pension contributions at 4% each
- Life Assurance 4x salary
- Enhanced holiday with the option to buy and sell holiday with Holiday Trading
- Enhanced sick pay increasing with service
- Salary sacrifice Cycle to Work scheme
- Discount platform offering access to discounts and cashback at over 900 retailers
- Discounted Health Cash Plan
- Employee Assistance Programme and access to an online Employee Wellbeing hub SmartTech - borrow up to £1,000 to spend at Currys PC World
**Salary**: £21,000.00 per year
**Benefits**:
- Company pension
- Free parking
- Life insurance
- On-site parking
- Store discount
Schedule:
- Monday to Friday
Work Location: In person
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