Head of Supplier Operations

3 weeks ago


Brighton, United Kingdom HolidayTaxis Full time

**The Role**:
As part of the Heads of Department Leadership Team (HODs) your responsibility as Head of Supplier Operations will be to define, lead and deliver the Group’s Supplier Performance and Operational management strategy for Beyond the Bed and Holiday Taxis Transfers.

Working closely with the wider senior leadership team and HODs, you will manage the Transfers Supplier operation post contracting through to delivery ensuring smooth onboarding processes and resolution of any supplier-related issues, required booking changes, complaints resolution and ensuring adherence to Supplier SLAs.
- Management across the transfers vertical of all aspects of supplier performance
- This includes management of delivery issues, end supplier complaint resolution, booking swap requests, proactive booking cancellations, and general existing booking management.
- You will be the key contact point within the business for supplier performance and operations, evolving existing booking management into Operations.
- Active participation in supplier management end to end, from sourcing through to post fulfilment.
- Act the first point of escalation for supplier issues from your team and wider business, ensuring as a business we are supporting them to deliver against their contractual SLAs.
- Supporting the resolution of supplier-related complaints, and negotiating the most suitable solution to maintain good service and a positive relationship with suppliers.
- Management of our Health and Safety protocols with suppliers, supporting resolution where required.
- Supporting suppliers at every step, listening, learning and using their feedback to support our overall delivery.
- Management of supplier complaint ratios and improvement action plans where required, providing feedback and analysis into the business to ensure our customers are at the heart of that delivery process.
- Ensuring our team measure and manage all aspects of supplier KPIs
- Management of any contract or rate queries on behalf of the business, escalating to sourcing where required.

**Skills, Experience & Knowledge**:
***:

- Strong Supplier Relationship management is essential
- Excellent interpersonal skills including highly developed communication and presentation skills, strong cultural versatility and empathy, and high levels of integrity.
- Passionate about customer satisfaction and driven to create successful long-term commercial supplier relationships.
- Astute commercial awareness, and excellent Excel and data analysis skills are essential.
- Ability to be highly proactive and work under pressure to meet tight deadlines.
- Ability to work autonomously, work to targets, and to deliver success within a fast-paced environment.
- Exceptional time management, with the ability to prioritise and manage multiple tasks concurrently across the team
- A self-starter, with fresh ideas.
- Highly organised with strong prioritisation, problem-solving and communication skills.
- Strong people management skills, including confidence in prioritising workloads, coaching, and mentoring others to develop, and comfortable with end to end with recruitment processes to support building your team.

**All applicants must have the right to work in the UK.**

**Job Types: Full-time, Permanent


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