Supplier Relationship Executive
3 weeks ago
**The Role**:
Proactive management and support of our key supplier partners to ensure all aspects of transfers are managed effectively. You will be their key contact and act as the voice of our supplier partners back into the business, helping us understand challenges and improve the overall support that we provide. You will be allocated specific partners and be responsible for their delivery, working with them on any issues that arise. In some instances, this will involve supporting them in person in destination, helping manage their challenges on the ground.
**Key Tasks**:
- Supporting all aspects of booking query management, across Atlas and admin
- Mitigating any challenges by considering workarounds and working with other teams to ensure suppliers have the support they need.
- Frequent review of your allocated partners performance against their Service Level Agreements.
- Regular meetings with key business stakeholders to enhance the support we provide to our partners.
- Translating partner feedback into user cases to share with our technical teams to ensure we have the right tools in place to support delivery.
**Key results/objectives**
- To ensure any supplier allocated to you perform within their contracted Service Level Agreements
- To capture feedback and liaise with other teams within the business, to use that feedback to improve our operational performance
- Net Promoter Score - Actively listening to feedback about us and working with colleagues to contiune learning and developing our processes and best practice ways of working together.
**All applicants must have the right to work in the UK.**
**Job Type: Fulltime, Permenant**
**Location: Hybrid
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