Customer Experience Planner

3 weeks ago


Northwich, United Kingdom Weaver Vale Housing Trust Full time

**Directorate: Customer, Place and Services**
**Job Title: Customer Experience Planner (Permanent)**
**Salary: £25,265 per annum**

**Hours: 37 Hours per week (to be worked flexibly in line with business needs)**
**Location: Based at Gadbrook, Northwich, working flexibly between home and office**

**The Trust operates an agile working environment which is a combination of working from our Head Office Gadbrook Business Park, Northwich, and home working. The requirement to work from the Head Office is based on business need and will involve at least one day per week, as well as full working weeks in the office as and when required.**

Do you want to work for a ‘Best Companies Top 100 company’?

Are you looking for an exciting opportunity working as part of a professional, engaged, and friendly organisation? Our values are Fairness, Openness, Respect, Enthusiasm, Collaboration, Commitment and Customer Focus, we are constantly striving to demonstrate these values in our day to day working environment and culture.

**The Opportunity**

Weaver Vale Housing Trust has an exciting opportunity for a Customer Experience Planner to join our first point of contact Customer Hub. We need someone who can work within a multi discipline team delivering excellent levels of customer service.

**What Will You Do?**

Our Customer Hub is a key service for the Trust with the aim of responding to customer queries and resolving issues at first point of contact by:

- Ensuring the customer experience is a positive one by being proactive and ensuring clear and effective communication with internal and external customers.
- Supporting continuous service improvements across the Customer Experience teams.
- Work in partnership with other service areas and agencies to achieve high levels of customer care.
- Responsible for providing a first-class planning and appointing service, tracking registered orders through to completion ensuring optimum utilisation of the workforse, whilst providing excellent levels of customer service

**Minimum Requirements For This Role**
- **Educated to GCSE Grade 4 or above (level A-C) including Maths and English or equivalent qualification(s)**:

- **Experience of working in a fast-paced customer contact and planning environment**

Additionally, due to the flexible working arrangements with this role, you will need access to a room where you can work from and a suitable internet connection

**Our Team**

In this role you will be working alongside a fantastic team of professional Customer Experience Planners being the first point of contact Customer Hub. We need someone who can work within a multi discipline team delivering excellent levels of customer service.

**For more information contact**:
You will be expected to have excellent time management, organisational and prioritisation skills to keep up in a fast-paced and busy environment. You will need the ability to work independently when required, but with the common sense to know when to seek guidance and advice from your colleagues.

We are looking for a strong, reliable, and responsible team player with excellent communication skills both written and verbal. You’ll be IT literate with working experience of Microsoft packages with excellent attention to detail and accuracy.

**Benefits**
- A competitive salary
- 24-29 holidays plus UK public/bank holidays
- Child-care subsidy
- A workplace pension scheme (providing you meet the eligibility requirements)
- Employee Assistance Programme to help you balance work, family, and personal life
- Annual Personal Development and Wellbeing Allowance
- A great experience, working with colleagues that are passionate about the services we provide to our customers.
- The opportunity to develop a range of transferable skills that will be highly valued whichever sector you go onto work in.

**HOW TO APPLY**:
***

**In Person Interview Date(s): Monday 13/02/2023 & Tuesday 14/02/2023**

**C.V’s without a cover letter will not be considered.**

**Disclaimer**: We may conduct social media checks from sources such as Google, Facebook and LinkedIn to assist us in our assessment of your suitability for the role.

Successful applicants will be required to provide evidence of their Right to Work in the UK and evidence of essential qualifications.

**Employment Details**:

- Employment Type: Full Time
- Hours: 37 hours per week
- Pay: £25,265 per annum Annually
- Vacancies: 1


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