Technical Support Assistant

4 weeks ago

StokeonTrent, United Kingdom Unitemps Full time

**Role**
Our client is regarded as one of the most progressive and entrepreneurial professional services firms in the UK today. They are the UK’s 7th largest accounting firm, employing nearly 3,500 people in over 35 offices across the UK.

**Duties and responsibilities**

Outsourcing is a key service offered to its client base, both in the UK and internationally, driving key relationships on the back of long-term annuity engagements in its chosen mid-market space. At present across my client, this includes functions such as payroll, transactional processing, bookkeeping and company secretarial duties. The offering is considered a valuable resource by businesses within the UK who see the cost, time, and resource benefit of outsourcing these functions. It is also a beneficial tool for international organisations looking to invest into the UK and for more established multi-national corporations looking for a consistent global outsourced service. Utilising their outsourcing services removes the burden of managing a finance function and the associated regulatory requirements.

In order to progress the OTS strategy, a team is being established to implement and manage a suite of finance technology to enable the delivery of client services. This suite of systems includes NetSuite as our ERP solution, PowerBI for reporting, and in development invoice scanning, payments middleware and analytics tools.
- To provide support to OTS team members on finance systems, in particular NetSuite.
- To assist in transitioning new clients moving onto OTS finance systems.
- Assist in extracting client data from historic accounting systems, manipulate and cleanse data into set import formats, undertake elements of client setup including importing data.
- Assist in provision of finance systems support to clients.
- Development and maintenance of procedural documentation for knowledge transfer protocols and takes part in passing knowledge onto new team members as required.

Outline Role requirements:

- Reporting to the Outsourcing Technology Lead, you will be tasked with completing a range of transition and maintenance activities across multiple software products to support the Outsourcing team in providing outstanding customer service to our clients, including but not limited to;
Support ongoing clients;
- First and second line support for client and internal teams with system queries.
- Log and review escalated support queries.
- To prepare and maintain procedural documentation.

Cleansing client data;
- Extract client data from existing accounting systems/Excel spreadsheets.
- Complete templates ready for importing;
Systems Testing;
- Assist in testing new system functionality / regression testing on updates;
**Skills and experience**
- Graduates from a Computing/ Business or Accounting background would be ideal for this role.
- **Graduates from a Computer Science background would be ideal.**:

- ERP experience would be advantageous.

**Location**
Hanley, Stoke on Trent.

**Benefits**
- Fantastic company to work for.
- Competitive salary.
- Great opportunity for someone looking to get **career progression quick.**:

- Lots of qualification opportunities.
- Staff incentives.
- Hybrid working model.
- **Nine day fortnight.**

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£25,000.00 per year

**Benefits**:

- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- STOKE-ON-TRENT: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- ERP systems: 1 year (preferred)

Work Location: Hybrid remote in STOKE-ON-TRENT

Expected start date: 27/02/2023

  • Technical Support Assistant

    1 month ago

    Stoke-on-Trent, United Kingdom LOCKABLE 247 LOCKSMITHS LIMITED Full time

    The working hours are flexible but they will be required to work at the Civic Centre in Stoke for a minimum of 2 days a week. **Job Purpose** To provide technical and administrative support to officers, managers and customers of Environmental Health, Trading Standards and Consumer Protection services. **Key Duties / Responsibilities** 1. Provide...

  • Technical Support Assistant

    4 weeks ago

    Stoke-on-Trent, United Kingdom MSI Ceilings Ltd Full time

    To provide technical and administrative support to officers, managers and customers of Environmental Health, Trading Standards and Consumer Protection services. **Key Duties / Responsibilities** 1. Provide technical and administrative support to Environmental Health, Trading Standards and Consumer Protection services at a level commensurate with the grade...

  • Technical Support Assistant

    1 day ago

    Stoke-on-Trent, United Kingdom EVRY LIMITED Full time

    To provide technical and administrative support to officers, managers and customers of Environmental Health, Trading Standards and Consumer Protection services. **Key Duties / Responsibilities** 1. Provide technical and administrative support to Environmental Health, Trading Standards and Consumer Protection services at a level commensurate with the grade...

  • Technical Support Assistant

    1 month ago

    Stoke-on-Trent, United Kingdom Triumph Consultants Ltd Full time

    **What's involved with this role**: **Temporary Technical Support Assistant /Administrator** **Reference no: Stoke 5229592** **Pay Rate: £10.98 per hour PAYE** **This opening assignment is for 9 months** **Hybrid working **The purpose of the role is to provide technical and administrative support to officers, managers and customers of Environmental Health,...

  • Senior Assistant Technical Officer

    1 week ago

    Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    Band 3 Senior Assistant Technical Officer - Pharmacy Production. Technical Services Full Time -equating to 37.5 hours per week, part time will be considered - 18.75hrs The University Hospitals of North Midlands NHS Trust (UHNM) is a large teaching hospital, serving over 3 million people. It has two sites, The Royal Stoke Hospital based in Stoke-on-Trent...

  • Technical Support Assistant

    1 month ago

    Stoke-on-Trent, United Kingdom Stoke-on-Trent City Council Full time

    Directorate: Children and Family Services Section: Facilities Management (Schools) Grade: Level 4 Actual Salary: £21,189 - £22,369 Hours: 37 This advert is open to Internal and External applicants. This post is within a team offering support to catering and cleaning services predominantly contracted by schools across Stoke on Trent and the...

  • Renewable Energy Technical Support

    2 days ago

    Stoke-on-Trent, United Kingdom GivEnergy Full time

    Senior Technical Support Specialist (Renewable Energy Systems)Interested in this role You can find all the relevant information in the description below.Location: GivEnergy Head Office in Newcastle-under-Lyme, Staffordshire, ST5 9HXJob Type: Permanent, 37.5 hours per week, Monday – Friday, with shift times falling between 8:30am – 7pm (with some...

  • Senior Technical Support Specialist

    7 hours ago

    Stoke-on-Trent, United Kingdom GivEnergy Full time

    Senior Technical Support Specialist (Renewable Energy Systems) Location: GivEnergy Head Office in Newcastle-under-Lyme, Staffordshire, ST5 9HX Job Type: Permanent, 37.5 hours per week, Monday - Friday, with shift times falling between 8:30am - 7pm (with some flexibility for out of hours cover on a rota basis) Salary: £27k - £32k pa DOE and qualification...

  • Renewable Energy Technical Support

    2 hours ago

    Stoke-On-Trent, United Kingdom GivEnergy Full time

    Senior Technical Support Specialist (Renewable Energy Systems)Location: GivEnergy Head Office in Newcastle-under-Lyme, Staffordshire, ST5 9HXJob Type: Permanent, 37.5 hours per week, Monday – Friday, with shift times falling between 8:30am – 7pm (with some flexibility for out of hours cover on a rota basis)Salary: £30k+ pa DOE and qualification level...

  • Renewable Energy Technical Support

    1 day ago

    Stoke-On-Trent, United Kingdom GivEnergy Full time

    Senior Technical Support Specialist (Renewable Energy Systems)Location: GivEnergy Head Office in Newcastle-under-Lyme, Staffordshire, ST5 9HXJob Type: Permanent, 37.5 hours per week, Monday – Friday, with shift times falling between 8:30am – 7pm (with some flexibility for out of hours cover on a rota basis)Salary: £30k+ pa DOE and qualification level...

  • Renewable Energy Technical Support

    1 day ago

    Stoke-On-Trent, United Kingdom GivEnergy Full time

    Senior Technical Support Specialist (Renewable Energy Systems) Location: GivEnergy Head Office in Newcastle-under-Lyme, Staffordshire, ST5 9HX Job Type: Permanent, 37.5 hours per week, Monday – Friday, with shift times falling between 8:30am – 7pm (with some flexibility for out of hours cover on a rota basis) Salary: £30k+ pa DOE and qualification...

  • Renewable Energy Technical Support

    2 days ago

    Stoke-on-Trent, United Kingdom GivEnergy Full time

    Senior Technical Support Specialist (Renewable Energy Systems)Location: GivEnergy Head Office in Newcastle-under-Lyme, Staffordshire, ST5 9HXJob Type: Permanent, 37.5 hours per week, Monday – Friday, with shift times falling between 8:30am – 7pm (with some flexibility for out of hours cover on a rota basis)Salary: £30k+ pa DOE and qualification level...

  • Renewable Energy Technical Support

    2 hours ago

    Stoke-on-Trent, United Kingdom GivEnergy Full time

    Job DescriptionSenior Technical Support Specialist (Renewable Energy Systems)Location: GivEnergy Head Office in Newcastle-under-Lyme, Staffordshire, ST5 9HXJob Type: Permanent, 37.5 hours per week, Monday – Friday, with shift times falling between 8:30am – 7pm (with some flexibility for out of hours cover on a rota basis)Salary: £30k+ pa DOE and...

  • Senior Assistant Technical Officer

    1 month ago

    Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    Band 3 Pharmacy Technical Services. Full Time -equating to 37.5 hours per week The University Hospitals of North Midlands NHS Trust (UHNM) is a large teaching hospital, serving over 3 million people. It has two sites, The Royal Stoke Hospital based in Stoke-on-Trent and The County Hospital based at Stafford. An ambitious £300 million modernisation...

  • Learning Support Assistant

    14 hours ago

    Stoke-on-Trent, United Kingdom Landau Ltd Full time

    JOB ADVERT Job title: _Learning Support Assistant (LSA)_ Job reference number: 10195 Closing Date: 8th April 2024 Interview date: _TBC_ Landau is a supported employment and training charity that transform over 800 lives a year across the West Midlands by providing routes to employment, access to learning, social enterprise help and support for personal...

  • Technical Support

    2 days ago

    Stoke-on-Trent, Staffordshire, United Kingdom GivEnergy Full time

    Senior Technical Support Specialist (Renewable Energy Systems) GivEnergy Head Office in Newcastle-under-Lyme, Staffordshire, ST5 9HX Job Type: Permanent, 37.5 hours per week, Monday – Friday, with shift times falling between 8:30am – 7pm (with some flexibility for out of hours cover on a rota basis) Salary: £27k - £32k pa DOE and qualification...

  • Technical Support

    1 day ago

    Stoke-on-Trent, Staffordshire, United Kingdom GivEnergy Full time

    Job Description Senior Technical Support Specialist (Renewable Energy Systems) GivEnergy Head Office in Newcastle-under-Lyme, Staffordshire, ST5 9HX Job Type: Permanent, 37.5 hours per week, Monday – Friday, with shift times falling between 8:30am – 7pm (with some flexibility for out of hours cover on a rota basis) Salary: £30k+ pa DOE and...

  • Dementia Support Advisor

    4 weeks ago

    Stoke-on-Trent, United Kingdom Approach Dementia Support Full time

    **Job Description & Person Specification** **Dementia Centre, DMH, Barlaston Road, Blurton,** **Stoke on Trent, Staffordshire, ST3 3NZ, 01782 214999** **Job Title**:Dementia Support Advisor **Reports to**:Dementia Support Manager **Accountable to**:Dementia Support Manager **Contracted Hours**:37 (part-time hours will also considered) **Job...

  • Cleaning Assistant

    1 month ago

    Stoke-on-Trent, United Kingdom Premier Work Support Full time

    Premier Work Support are currently recruiting for a **Cleaning Assistant** to start working at a site in Stoke-On-Trent on a part time, temporary basis with an immediate start. You will be working independently to provide cleaning services, to complete daily cleaning tasks on a Wednesday and Friday for 2.5 hours a day. Duties will include touch-point...

  • Senior Technical Support Engineer

    1 day ago

    Stoke-on-Trent, Staffordshire, United Kingdom GivEnergy Full time

    Senior Technical Support Specialist (Renewable Energy Systems) GivEnergy Head Office in Newcastle-under-Lyme, Staffordshire, ST5 9HX Job Type: Permanent, 37.5 hours per week, Monday – Friday, with shift times falling between 8:30am – 7pm (with some flexibility for out of hours cover on a rota basis) Salary: £30k+ pa DOE and qualification level (plus...