Technical Support Assistant

1 month ago

StokeonTrent, United Kingdom MSI Ceilings Ltd Full time

To provide technical and administrative support to officers, managers and customers of Environmental Health, Trading Standards and Consumer Protection services.

**Key Duties / Responsibilities**

1. Provide technical and administrative support to Environmental Health, Trading Standards and Consumer Protection services at a level commensurate with the grade of the post, in a flexible manner, ensuring that an effective, efficient and customer focussed service is delivered within required timescales.

2. Access, use, and maintain systems and databases, including those of internal and external agency partners, determining those cases that are within jurisdiction, carrying out actions as appropriate to the post, and making accurate records.

3. Assist with the maintenance of filing systems, both digital and manual to enable files to be accurately located, retained and disposed of in accordance with Service retention schedules.

4. Produce statistical reports as necessary to support environmental health and trading standards business processes, and to compile data to support Freedom of Information Act, Corporate Complaints and other Official responses

6. Provide technical assistance to customer contacts, via all access channels, ensuring that they are dealt with in a professional and effective manner, and responded to, allocated or redirected as appropriate

Competencies associated with NVQ Level 2 in Administration / Business Studies

Previous experience in a similar discipline and public facing environment providing technical and administrative support

Knowledge of the functions and business rules in relation to Public Protection

Able to communicate effectively both orally and in writing, be a good listener, with an empathetic approach.

Developed interpersonal skills which include the ability to persuade customers on the most appropriate course of action to resolve their issue.

Must demonstrate an organised and methodical approach to work in a fast paced, demanding environment

Ability to use IT systems, Inc. Microsoft office and multiple bespoke systems including Civica APP (Civica CX) and webstaff.

Committed and enthusiastic team worker with the ability to stay calm under pressure, and balance competing demands.

Demonstrate a commitment to and understanding of equal opportunities in both employment and service delivery

**Job Types**: Full-time, Temp to perm
Contract length: 9 months

**Salary**: From £11.00 per hour

**Benefits**:

- Company pension

Ability to commute/relocate:

- Stoke-on-Trent: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Technical Support Assistant: (required)
- Administrative (required)

Work Location: In person

  • Technical Support Assistant

    2 weeks ago

    Stoke-on-Trent, United Kingdom EVRY LIMITED Full time

    To provide technical and administrative support to officers, managers and customers of Environmental Health, Trading Standards and Consumer Protection services. **Key Duties / Responsibilities** 1. Provide technical and administrative support to Environmental Health, Trading Standards and Consumer Protection services at a level commensurate with the grade...

  • Technical Support Assistant

    1 month ago

    Stoke-on-Trent, United Kingdom Unitemps Full time

    **Role** Our client is regarded as one of the most progressive and entrepreneurial professional services firms in the UK today. They are the UK’s 7th largest accounting firm, employing nearly 3,500 people in over 35 offices across the UK. **Duties and responsibilities** Outsourcing is a key service offered to its client base, both in the UK and...

  • Technical Assistant

    6 days ago

    Stoke-on-Trent, United Kingdom Staffordshire University Full time

    **About the role** **Is this the job for you?** Would you like to use your skills, knowledge, experience and enthusiasm to support staff and students from diverse backgrounds working in simulation-based education covering crime science and healthcare? Do you want to develop and grow our technical service, providing ever increasing opportunities to help...

  • Technical Assistant

    1 month ago

    Stoke-on-Trent, United Kingdom Staffordshire University Full time

    **Who is Staffordshire University?** We are the Connected University with 100 years of experience and ambition in becoming the UK’s foremost digital Institution. Our main campus is located in Stoke on Trent alongside our Centres of Excellence in Healthcare Education located in Stafford and Shrewsbury. Staffordshire University London’s Digital Institute...

  • Senior Assistant Technical Officer

    1 month ago

    Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    **Senior Assistant Technical Officer.** **Band 3 (a band 2 position may be offered until suitable experience is gained)** **Pharmacy Technical Services.** The Technical Services department within pharmacy opened in September 2012 and holds an MHRA 'Specials' manufacturing licence. The service encompasses aseptic, chemotherapy, non-sterile and pre-pack...

  • Support Worker

    24 hours ago

    Stoke-on-Trent, United Kingdom Creative Support Full time

    Job Reference: 76814 Posted: Friday 31st May 2024 Closing Date**:Friday 14th June 2024** **Up to £11.60 per hour** **Blythe Bridge, Stoke on Trent** *** **Full-Time/Part-Time** Creative Support is a national, fast growing not-for-profit organisation providing support to individuals with a wide range of care needs. We are currently looking to add a...

  • Support Worker

    3 days ago

    Stoke-on-Trent, United Kingdom Creative Support Full time

    Job Reference: 76745 Posted: Wednesday 1st May 2024 Closing Date**:Friday 17th May 2024** **Up to £11.60 per hour** **Blythe Bridge, Stoke on Trent** *** **Full-Time/Part-Time** Creative Support is a national, fast growing not-for-profit organisation providing support to individuals with a wide range of care needs. We are currently looking to add a...

  • Technical Assistant and Coordinator

    1 month ago

    Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    Applications are invited for the position of Contact Lens (CL) / Low Visual Aids (LVA) Clinic Technical Assistant and Coordinator 15 hours - based at the University Hospitals of North Midlands - Royal Stoke site Our contact lens and LVA service has undergone a recent service redesign and we are looking for someone who has clinical co-ordination skills, but...

  • Renewable Energy Technical Support

    6 days ago

    Stoke-on-Trent, United Kingdom GivEnergy Full time

    Senior Technical Support Specialist (Renewable Energy Systems)Location: GivEnergy Head Office in Newcastle-under-Lyme, Staffordshire, ST5 9HXJob Type: Permanent, 37.5 hours per week, Monday – Friday, with shift times falling between 8:30am – 7pm (with some flexibility for out of hours cover on a rota basis)Salary: £30k+ pa DOE and qualification level...

  • Support Worker

    5 days ago

    Stoke-on-Trent, United Kingdom Wellgate Support Full time

    We have an excellent career opportunity for you! With an excellent base rate of **£11.44 **per hour. We are looking for **Support Workers **to join our team here at **Wellgate Support** based in **Kidsgrove.** **Are you kind? Compassionate? A people person? Love making a difference in people's lives? Then this is the perfect role for YOU.** **Contract**:...

  • Support Worker

    3 days ago

    Stoke-on-Trent, United Kingdom Wellgate Support Full time

    We have an excellent career opportunity for you! With an excellent base rate of **£10.90 **per hour on days rising to £11.44per hour in April! We are looking for **Support Workers **to join our team here at **Wellgate Support** based in **Kidsgrove.** **Are you kind? Compassionate? A people person? Love making a difference in people's lives? Then this is...

  • Support Worker

    2 days ago

    Stoke-on-Trent, United Kingdom Wellgate Support Full time

    We have an excellent career opportunity for you! With an excellent base rate of **£11.44 **per hour. We are looking for **Support Workers **to join our team here at **Wellgate Support** based in Trent Vale, Stoke-on-Trent **.** **Are you kind? Compassionate? A people person? Love making a difference in people's lives? Then this is the perfect role for...

  • Senior Technical Support Specialist

    2 weeks ago

    Stoke-on-Trent, United Kingdom GivEnergy Full time

    Senior Technical Support Specialist (Renewable Energy Systems) Location: GivEnergy Head Office in Newcastle-under-Lyme, Staffordshire, ST5 9HX Job Type: Permanent, 37.5 hours per week, Monday - Friday, with shift times falling between 8:30am - 7pm (with some flexibility for out of hours cover on a rota basis) Salary: £27k - £32k pa DOE and qualification...

  • Renewable Energy Technical Support

    2 weeks ago

    Stoke-on-Trent, United Kingdom GivEnergy Full time

    Senior Technical Support Specialist (Renewable Energy Systems)Interested in this role You can find all the relevant information in the description below.Location: GivEnergy Head Office in Newcastle-under-Lyme, Staffordshire, ST5 9HXJob Type: Permanent, 37.5 hours per week, Monday – Friday, with shift times falling between 8:30am – 7pm (with some...

  • Renewable Energy Technical Support

    2 weeks ago

    Stoke-on-Trent, United Kingdom GivEnergy Full time

    Senior Technical Support Specialist (Renewable Energy Systems)Interested in this role You can find all the relevant information in the description below.Location: GivEnergy Head Office in Newcastle-under-Lyme, Staffordshire, ST5 9HXJob Type: Permanent, 37.5 hours per week, Monday – Friday, with shift times falling between 8:30am – 7pm (with some...

  • Renewable Energy Technical Support

    1 week ago

    stoke-on-trent, United Kingdom GivEnergy Full time

    Senior Technical Support Specialist (Renewable Energy Systems)Location: GivEnergy Head Office in Newcastle-under-Lyme, Staffordshire, ST5 9HXJob Type: Permanent, 37.5 hours per week, Monday – Friday, with shift times falling between 8:30am – 7pm (with some flexibility for out of hours cover on a rota basis)Salary: £30k+ pa DOE and qualification level...

  • Renewable Energy Technical Support

    2 weeks ago

    Stoke-on-Trent, United Kingdom GivEnergy Full time

    Job DescriptionSenior Technical Support Specialist (Renewable Energy Systems)Location: GivEnergy Head Office in Newcastle-under-Lyme, Staffordshire, ST5 9HXJob Type: Permanent, 37.5 hours per week, Monday – Friday, with shift times falling between 8:30am – 7pm (with some flexibility for out of hours cover on a rota basis)Salary: £30k+ pa DOE and...

  • Senior Technical Support Specialist

    1 day ago

    Stoke-On-Trent, United Kingdom GivEnergy Full time

    Senior Technical Support Specialist (Renewable Energy Systems)You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.Location: GivEnergy Head Office in Newcastle-under-Lyme, Staffordshire, ST5 9HXJob Type: Permanent, 37.5 hours per week, Monday – Friday, with shift times falling between...

  • Renewable Energy Technical Support

    5 days ago

    Stoke-On-Trent, United Kingdom GivEnergy Full time

    Senior Technical Support Specialist (Renewable Energy Systems)Location: GivEnergy Head Office in Newcastle-under-Lyme, Staffordshire, ST5 9HXJob Type: Permanent, 37.5 hours per week, Monday – Friday, with shift times falling between 8:30am – 7pm (with some flexibility for out of hours cover on a rota basis)Salary: £30k+ pa DOE and qualification level...

  • Renewable Energy Technical Support

    2 weeks ago

    Stoke-On-Trent, United Kingdom GivEnergy Full time

    Senior Technical Support Specialist (Renewable Energy Systems)Location: GivEnergy Head Office in Newcastle-under-Lyme, Staffordshire, ST5 9HXJob Type: Permanent, 37.5 hours per week, Monday – Friday, with shift times falling between 8:30am – 7pm (with some flexibility for out of hours cover on a rota basis)Salary: £30k+ pa DOE and qualification level...