Technical Support Assistant

1 month ago

StokeonTrent, United Kingdom LOCKABLE 247 LOCKSMITHS LIMITED Full time

The working hours are flexible but they will be required to work at the Civic Centre in Stoke for a minimum of 2 days a week.

**Job Purpose**

To provide technical and administrative support to officers, managers and customers of Environmental Health, Trading Standards and Consumer Protection services.

**Key Duties / Responsibilities**

1. Provide technical and administrative support to Environmental Health, Trading Standards and Consumer Protection services at a level commensurate with the grade of the post, in a flexible manner, ensuring that an effective, efficient and customer focussed service is delivered within required timescales.

2. Access, use, and maintain systems and databases, including those of internal and external agency partners, determining those cases that are within jurisdiction, carrying out actions as appropriate to the post, and making accurate records.

3. Assist with the maintenance of filing systems, both digital and manual to enable files to be accurately located, retained and disposed of in accordance with Service retention schedules.

4. Produce statistical reports as necessary to support environmental health and trading standards business processes, and to compile data to support Freedom of Information Act, Corporate Complaints and other Official responses

6. Provide technical assistance to customer contacts, via all access channels, ensuring that they are dealt with in a professional and effective manner, and responded to, allocated or redirected as appropriate.

7. To assist with requests for technical and administrative information from officers, external agencies and other parts of the council, and maintain appropriate records.

Competencies associated with NVQ Level 2 in Administration / Business Studies

Previous experience in a similar discipline and public facing environment providing technical and administrative support

Knowledge of the functions and business rules in relation to Public Protection

Able to communicate effectively both orally and in writing, be a good listener, with an empathetic approach.

Developed interpersonal skills which include the ability to persuade customers on the most appropriate course of action to resolve their issue.

Must demonstrate an organised and methodical approach to work in a fast paced, demanding environment

Numerate, able to calculate and produce/check figures and statistics to a high degree of accuracy, and to stated deadlines

Ability to demonstrate consistent attention to detail, and with a commitment to the highest levels of customer service.

Ability to use IT systems, Inc. Microsoft office and multiple bespoke systems including Civica APP (Civica CX) and webstaff.

Confident, self-motivated, with the ability to work on own initiative with limited supervision and maintaining a professional approach at all times.

Demonstrate effective decision making in accordance with set processes and guidelines

Flexibility in providing support throughout the area and in meeting deadlines as required

Committed and enthusiastic team worker with the ability to stay calm under pressure, and balance competing demands.

Demonstrate a commitment to and understanding of equal opportunities in both employment and service delivery

**Job Types**: Full-time, Temporary, Contract
Contract length: 7 months

**Salary**: From £11.00 per hour

Ability to commute/relocate:

- Stoke-On-Trent: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative: 5 years (required)
- Customer service: 5 years (required)
- Technical Support Assistant: 5 years (required)

Work Location: Hybrid remote in Stoke-On-Trent

Reference ID: 5229592

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