Head of Cleaning

4 weeks ago


London, United Kingdom Mitie Full time

**Our values and behaviours**

**Delivering the exceptional, every day**
- **Our purpose**: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
- **Our promise to our people**: a place to work where you can thrive and be your best every day.
- **Our promise to our customers**: a trusted partner creating exceptional environments for your customers and people, adding value every day.
- **Our culture - our core values and how we behave**:

- **We are one Mitie**:we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
- **We are built on integrity and trust**:integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
- **We go the extra mile**:whether its keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
- **Our diversity makes us stronger**:we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
- **Our customers' business, is our business**:we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Local Government and Education (LGE) Sector

LGE sits within the Communities Division within Mitie. LGE has an annual turnover of c.200+m. This role will sit on the senior leadership team.

**Role objectives**

To develop and roll out a standardised set of cleaning processes and procedures across the Education PFI estate.

To develop clear auditing and monitoring tools to ensure standards are maintained.

To provide the key link to the business for cleaning matters, including procurement, machinery and training.

To support the operational teams to implement improvment plans focused on cleaning

To manage a small auditing team.

**Person Specification**
- Leadership - Motivates and empowers others in order to reach organisational goals
- Commercial awareness - Understands and applies commercial and financial principles. Views issues in terms of costs, profits, markets and added value.
- Strategic - Demonstrates a broad-based view of issues, events and activities and a perception of their longer term impact or wider implications.
- Problem solving and analysis - Analyses issues and breaks them down into their component parts. Makes systematic and rational judgements based on relevant information.
- Creativity and innovation - Creates new and imaginative approaches to work-related issues. Identifies fresh approaches and shows a willingness to question traditional assumptions.
- Oral communication - Speaks clearly, fluently and in a compelling manner to both individuals and groups.
- Persuasiveness - Influences, convinces or impresses others in a way that results in acceptance, agreement or behaviour change.
- Personal motivation - Commits self to work hard towards goals. Shows enthusiasm and career commitment
- Demonstrable experience of cleaning management preferably within the FM marketProven experience in managing claims and disputes to a successful outcome
- A good understanding and experience of PFI contracts preferably in an education environment is key for this role.
- Able to identify and quickly mitigate risk.


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