Customer Service

2 weeks ago

London, United Kingdom Ster Group Full time

Are you an empathetic individual with a knack for problem-solving and a passion for helping others? Are you seeking to broaden your horizons and thrive in a dynamic work environment? If this resonates with you, our organization is excited to offer a unique opportunity for a Remote Customer Service Specialist to join our devoted team.

In this role, you will be an integral part of our organization, as you assist customers in navigating through a diverse array of situations. Our Remote Customer Service Specialist will be responsible for the following:
**Responsibilities**:

- Proactively engage with customers to understand their needs, ensuring a prompt and accurate response.
- Exhibit exceptional communication skills, both written and verbal, to articulate clear and concise solutions to customers' concerns and inquiries.
- Exhibit strong listening skills to understand and empathize with customers, ensuring a supportive and compassionate approach in addressing their issues.
- Utilize creative problem-solving techniques to tackle a variety of customer inquiries, identifying the root cause and devising effective solutions.
- Maintain comprehensive knowledge of company policies, procedures, and products, staying up-to-date with any changes or updates to provide accurate information to customers.
- Collaborate with team members and other departments to address complex customer issues, coordinating efforts to achieve prompt and effective resolutions.
- Provide constructive feedback on trends and recurring customer concerns to the relevant departments, assisting in the continuous improvement of our products and services.
- Maintain customer confidentiality and comply with applicable data protection regulations, ensuring the security and privacy of customer information.
- Consistently meet or exceed established performance metrics, such as response time, customer satisfaction, and issue resolution rates.
- Participate in ongoing professional development initiatives to enhance your skills and stay current with industry trends and best practices.

**Attributes**:

- A natural ability to build rapport with customers, demonstrating empathy and understanding of their needs.
- Adept at managing multiple tasks and priorities simultaneously, maintaining a strong attention to detail and the ability to thrive in a fast-paced environment.
- An unwavering commitment to providing exceptional customer service, going the extra mile to exceed customer expectations.
- A team player with a positive attitude, willing to collaborate and share knowledge to contribute to the overall success of the organization.
- Strong critical thinking and analytical skills, allowing for effective decision-making and problem-solving.
- A high degree of adaptability and flexibility, embracing change and new challenges with enthusiasm.
- The capacity for self-reflection and continuous improvement, possessing a growth mindset and an eagerness to learn.

As a Remote Customer Service Specialist, you will play a vital role in strengthening the bond between our organization and our valued customers. Your dedication to providing an unparalleled level of service will contribute to our company's growth and success, and we are excited to support your professional journey every step of the way.

  • Director of Customer Experience

    2 weeks ago

    London, United Kingdom Customer Focussed Full time

    We are seeking a forward thinking Director of Shared Services for a UK company that is looking to set up a new function within a customer centric organisation. ·Develop and deliver the strategyfor the short, medium and long term. ·Understand the needs and requirements of the customer and the customer experience. ·Lead a team to provide an efficient and...

  • Director of Shared Services

    2 weeks ago

    London, United Kingdom Customer Focussed Full time

    Job Description We are seeking a forward thinking Director of Shared Services for a UK company that is looking to set up a new function within a customer centric organisation. ·Develop and deliver the strategyfor the short, medium and long term. ·Understand the needs and requirements of the customer and the customer experience. ·Lead a team to provide...

  • Head of Customer Services

    22 hours ago

    London, United Kingdom Financial Ombudsman Service Full time

    Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Head of Customer Services - Contract: Permanent_ - Working hours: 35_ - Salary: _ - From _ - £86,800_ - Reporting to: _ - Director of Customer Services_ - Location: London Docklands or Coventry_ - O_ - ur permanent...

  • Customer Success Specialist

    6 days ago

    London, United Kingdom Customer Management Resourcing (CMR) Full time

    **Customer Success Specialist (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services...

  • Customer Services Officer

    Found in: Talent UK 2A C2 - 6 days ago

    London, United Kingdom Service Care Solutions Full time

    Job Type: Customer Service AdvisorLocation: CamdenDuration: Temp OngoingHours: 36 Hours a week, Office basedSalary: £19.36 umbrella p/hKey Responsibilities: Delivering exceptional customer service across multiple core service areas, ensuring each interaction meets or exceeds expectations.Seamlessly transitioning between various customer service access...

  • Building Customer Service Officer

    8 hours ago

    City of London, Greater London, United Kingdom Service Care Solutions Full time

    Job title - Customer Relationship Officer Location - Hackney, E8 Contract - Temporary ongoing Hours - Full Time 36 Start Date: ASAP We are currently recruiting for a looking for a Customer Relationship Officer. The role involves supporting the complaints team and provides a fantastic opportunity to gain vast experience and knowledge of Building...

  • Client Service Executive

    6 days ago

    London, United Kingdom Customer Management Resourcing (CMR) Full time

    **Client Service Executive (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have an amazing opportunity for an experienced Client Service Representative to join an International Asset Management firm based in Central London. This is an excellent chance to work within a rapidly...

  • Customer Service

    2 days ago

    London, United Kingdom Office Angels Full time

    **Wow Factor**:An exciting opportunity has arisen for a Customer Service Advisor to join a growing and successful company based in Hammersmith. The perfect role for someone who is wanting to join a fantastic, sociable team and learn new skills! Our client is looking for some immediate support their customer service team. Are you a strong confident...

  • Customer Service

    1 week ago

    London, United Kingdom The Best Connection Employment Group Full time

    **Company in London is looking for Full Time Customer Service/Admin** **Shifts**: - Monday to Friday - Start Time 10:30 to 18:30 **Data Input & Customer Services** **What we look for**: - PC literate. - Strong analytical and problem-solving skills. - Strong technical skills. - Have a passion for accuracy and attention to detail. - Good communication and...

  • Customer Service

    Found in: Talent UK 2A C2 - 27 minutes ago

    London, United Kingdom Tate Full time

    Are you passionate about delivering exceptional customer service? Do you get a sense of achievement after resolving a situation? Do you have contact centre experience?If so, apply for the below job:Customer Services Advisor£24-28k DOEHybrid working (2 days in the office)Based near Bond StreetGreat company benefits incl a discretionary annual bonus (post...

  • Customer Service

    Found in: Talent UK C2 - 20 hours ago

    London, United Kingdom Tate Full time

    Are you passionate about delivering exceptional customer service? Do you get a sense of achievement after resolving a situation? Do you have contact centre experience?If so, apply for the below job:Customer Services Advisor£24-28k DOEHybrid working (2 days in the office)Based near Bond StreetGreat company benefits incl a discretionary annual bonus (post...

  • Customer Service

    2 days ago

    London, United Kingdom MMB Partners Full time

    __ - Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products - Maintain thorough and accurate customer service records - Keep confidential records and financial information private and...

  • Client Service Partner

    Found in: Talent UK C2 - 21 hours ago

    London, United Kingdom Corporation Service Company Full time

    Title: Client Service Partner Location: London Working Hours: Monday to Friday - 9am - 5.30pm  Hybrid - Office Days - Tues to Thurs As a Customer Service Partner, you will be responsible for providing clients with business-to-business support, taking and fulfilling orders, as well as managing a portfolio of digital assets. Additionally, you...

  • Customer Service Agent

    6 days ago

    London, United Kingdom Australasian Recruitment Company Full time

    **CUSTOMER SERVICE AGENT** A rapidly growing tech start-up which is aiming to make it easy to reach and connect support professionals to help employees is looking for a Customer Service Agent to join the team on 3-month fixed-term contract! You will be instrumental in a growing organise, supporting and onboarding new suppliers being responsible for...

  • Customer Service Supervisor

    6 days ago

    London, United Kingdom pastritalia ltd Full time

    Job Description: Customer Service Supervisor Overview: We are seeking a highly motivated and experienced Customer Service Supervisor to join our team. As a Customer Service Supervisor, you will be responsible for overseeing and managing our customer service team to ensure exceptional service delivery. This is a leadership role that requires excellent...

  • Customer Services Advisor

    2 weeks ago

    London, United Kingdom The DX Group Full time

    **Customer Service Assistant Job Description*** **Role Summary**: The Customer Service Assistant reports to the Customer Service Manager. The role of the Customer Service Assistant is to ensure the Service Centre understands and satisfies its Customer requirements. It is also the responsibility of the Customer Service Assistant to provide solutions to a...

  • Customer Service Manager

    6 hours ago

    London, United Kingdom MMP Consultancy Full time

    MMP Consultancy is currently recruiting an enthusiastic Customer Service Manager to join a National Social Housing Contractor based in North London. Responsibilities: * Ensuring that customer service delivery is continuously improved in ways that meet the needs of the customer as well as our clients. * Implement and manage a robust customer feedback system...

  • Customer Services Representative

    3 days ago

    London, United Kingdom Unilabs Full time

    Unilabs is seeking a dedicated and enthusiastic Customer Services Representative to join our team. As a Customer Services Representative, you will be the main point of contact for our customers, handling inquiries, providing information, and resolving any issues or concerns they may have. You will play a crucial role in maintaining our company's reputation...

  • Customer Services Officer

    6 days ago

    London, United Kingdom Colbern Limited Full time

    633089-6851-2460 NCD Customer Services Officer Redbridge Contract £13.03 per hour Our client is looking for an experienced Customer Services Officer. MUST HAVE A DRIVING LICENCE Customer services officers to carry out visits to our tenants. This role delivers a high-quality frontline service offer and champion the customer to drive a customer centric...

  • Customer Service Advisor

    5 days ago

    London, United Kingdom Newman Office Personnel Full time

    Customer Services (Hybrid) **About the role**: - As Customer Services you will be an integral role to successfully serving our customer base the Customer Service team will be responsible for providing an excellent customer service function in a professional and efficient manner to both new and existing customers, providing verbal and written advice on...