Customer Service Supervisor

3 weeks ago


London, United Kingdom pastritalia ltd Full time

Job Description: Customer Service Supervisor

Overview:
We are seeking a highly motivated and experienced Customer Service Supervisor to join our team. As a Customer Service Supervisor, you will be responsible for overseeing and managing our customer service team to ensure exceptional service delivery. This is a leadership role that requires excellent communication skills, the ability to analyze data, and a strong commitment to customer satisfaction.

**Responsibilities**:

- Manage and supervise the customer service team, providing guidance and support
- Monitor and evaluate team performance, providing feedback and coaching as needed
- Develop and implement strategies to improve customer service processes and procedures
- Handle escalated customer inquiries or complaints, ensuring timely resolution
- Analyze customer service data to identify trends and areas for improvement
- Collaborate with other departments to ensure seamless customer experiences
- Conduct regular training sessions for the customer service team to enhance their skills
- Maintain accurate records of customer interactions and transactions

**Requirements**:

- Previous experience in a supervisory or leadership role in customer service
- Excellent communication skills, both verbal and written
- Ability to effectively manage a team and prioritize tasks
- Strong problem-solving and analytical abilities
- Proficiency in English; fluency in Spanish is a plus (Multilingual)
- Knowledge of customer service software systems and tools
- Ability to work in a fast-paced environment with changing priorities
- Strong leadership skills with the ability to motivate and inspire others

We offer competitive compensation, including benefits such as health insurance, retirement plans, and paid time off. If you are a dedicated professional with a passion for delivering exceptional customer service, we would love to hear from you.

Please note that all positions at our company are paid positions; we do not offer unpaid internships.

**Job Types**: Full-time, Permanent

**Salary**: £26,200.00-£29,000.00 per year

**Benefits**:

- Flexitime

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- Retail sales: 1 year (preferred)
- Customer Service: 1 year (preferred)

Work Location: In person

Application deadline: 01/04/2024
Reference ID: 786234
Expected start date: 03/04/2024



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