Team Administrator
3 weeks ago
An exciting opportunity has arisen in the Department for Psychological Services for Adult Patients & Staff at the Royal Marsden NHS Foundation Trust for a Team Administrator. The post is based in Chelsea, with willingness to travel to Sutton to provide cover when required. This is a varied role and you will be joining a well-established and friendly team responsible for providing an efficient administrative service to a very busy department.
The main emphasis of the role will be providing comprehensive administrative support to the Adult Psychological Support Service as well as the Staff Psychotherapy & Counselling Service.
For an informal discussion about the role, please telephone Mrs Lorna Flower, Administration Manager, on 020 8915 6173.
- The post holder will be part of the administrative team that supports the Adult Psychological Support Service and the Staff Psychotherapy & Counselling Service.
- The post holder will be responsible for providing an efficient and comprehensive administrative service to the Adult Psychological Support Service and the Staff Psychotherapy & Counselling Service.
- To process referrals made to the service, both internally and externally, in a timely and confidential manner; to communicate with patients and staff; to document clearly and accurately.
- Be able to work flexibly as required to meet the needs of the service.
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits and learning and development opportunities. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
- To provide full and comprehensive administrative support to the Adult Psychological Support Service.
- Acting as first point of contact for the department for patients, relatives and others in a friendly, efficient, sensitive and confidential manner;
- Provide reception cover as appropriate, greeting patients politely;
- Dealing with all incoming calls to the department in a timely, polite and professional manner, taking messages where necessary and directing appropriately;
- At times, dealing with patients / relatives either over the telephone or face-to-face who are highly anxious and distressed about their appointment and to offer reassurance when anxiety or anger is demonstrated.
- Dealing with complex, sensitive and at times distressing information and having the ability to deal with this sensitively.
For further information on this role, please see the attached detailed Job Description and Person Specification.
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