2nd Line Support Engineer

4 weeks ago


WaltononThames, United Kingdom Talent Finder Full time

**2nd Line Support Engineer | Hybrid | **Full Time 8 am to 6 pm Monday - Friday with one hour lunch break **| £28,000-£33,000 per annum depending on experience**

Our client delivers secure, cost-effective end to end technology solutions that align with their customer’s business objectives. Their range of cloud services enables their customers to communicate more effectively while reducing costs.

This is a varied role, and you will gain exposure to a wide range of systems. The applicant will be looking to build on their existing skillset and experience towards a 3rd line role.

**What can you expect in return?**
- The chance to join a well-established company
- The opportunity to become part of a hardworking, dedicated team
- To showcase your knowledge and experience
- Profit share scheme
- Pension scheme
- Contribution to industry training courses and certification
- Relaxed working environment and dress code
- Annual salary review
- Parking permit
- Office located adjacent to mainline station 25 minutes from London Waterloo
- A day’s holiday on your birthday

**Are you the right person for the job?**
- IT related qualification
- Previous MSP experience an advantage
- UK National, with a full clean driving license and own transport
- A team player who performs well under pressure and works collaboratively across the business to ensure targets are met.
- You recognise the significance of owning customer issues through to resolution and share our passion to deliver a first-class customer experience. You must be a competent trouble-shooter and able to solve complicated issues on your own or as part of a team.
- You have a positive outlook and an outgoing nature with the willingness and drive to learn and develop your skills in a progressive environment.

**A Good Working Knowledge Of**
- Microsoft 365 and Azure
- Microsoft desktop and server products
- Backup and recovery solutions, such as Datto and Microsoft Azure
- OneDrive, Egnyte or similar
- Cybersecurity solutions such as Webroot, Mimecast and Barracuda
- IP networking and connectivity
- Firewall management
- RMM and PSA monitoring and management tools

**What will your role as a 2nd Line Support Engineer look like?**
- Provide remote and telephone support with some onsite support
- Provisioning and supporting desktops and networks built around Microsoft technologies
- Escalation point for the 1st line helpdesk team
- Provisioning and supporting wired and wireless infrastructure
- Provisioning and supporting Microsoft 365/Azure including Intune and Autopilot and MFA
- Provisioning and supporting file sharing apps
- Managing backup systems and technology
- Installing and managing SSL certificates
- Daily system checks
- Occasional onsite support and installations



  • Stoke-on-Trent, Staffordshire, United Kingdom Akkodis Full time

    2nd Line Support Engineer (VIP Support) Akkodis are currently working in partnership with a global market leading client to recruit a number of IT Support Specialists with experience supporting VIP and C-Level customers. You will be joining a team with a genuine passion for technology and providing high level customer support. As an IT Support Specialist,...


  • Stoke-on-Trent, United Kingdom Akkodis Full time

    2nd Line Support Engineer (VIP Support) Akkodis are currently working in partnership with a global market leading client to recruit a number of IT Support Specialists with experience supporting VIP and C-Level customers. You will be joining a team with a genuine passion for technology and providing high level customer support. The Role As an IT Support...

  • 2nd Line Engineer

    1 month ago


    Southend-on-Sea, United Kingdom eTech Partners Full time

    Our client - a growing and ambitious firm based close to Southend Central Station. Are looking for a 2nd line Support Engineer to join team focussed on supporting a diverse range of internal users across the organisation. **You will be responsible for all end users to identify and resolve complex issues,** **What will you do** - Provide a first-class level...


  • Stoke-on-Trent, Staffordshire, United Kingdom Akkodis Full time

    2nd Line Support Engineer (VIP Support) Akkodis are currently working in partnership with a global market leading client to recruit a number of IT Support Specialists with experience supporting VIP and C-Level customers. You will be joining a team with a genuine passion for technology and providing high level customer support. The Role As an IT Support...

  • 2nd Line IT Support

    2 days ago


    Stoke-on-Trent, United Kingdom Akkodis Full time

    2nd Line IT Support - VIP Akkodis are currently working in partnership with a global market leading client to recruit a number of IT Support Specialists with experience supporting VIP and C-Level customers. You will be joining a team with a genuine passion for technology and providing high level customer support. The Role As an IT Support Specialist, you...

  • 2nd Line IT Support

    3 days ago


    Stoke-on-trent, United Kingdom akkodis Full time

    2nd Line IT Support - VIPAkkodis are currently working in partnership with a global market leading client to recruit a number of IT Support Specialists with experience supporting VIP and C-Level customers. You will be joining a team with a genuine passion for technology and providing high level customer support. The RoleAs an IT Support Specialist, you will...

  • Support Engineer

    1 month ago


    Henley-on-Thames, United Kingdom Proactive Appointments Full time

    ** Support Engineer Our MSP client is urgently looking for an experienced Support Engineer to join their team based in Henley on a permanent basis. Providing 1st and 2nd Line Support, the role consists of managing incidents and requests, either face to face or over the phonefrom the initial request to resolution, using the ticketing system to record and...


  • Stourport-on-Severn, United Kingdom Louise Hewett Recruitment Full time

    Are you an experienced IT Support technician looking to join a growing Managed Service Provider and keen to use your expertise to enhance customers experiences by providing a high quality service? Then this role may be the one for you! Main Responsibilities IT Troubleshooting via telephone and remote support software3rd line escalation from 1st and 2nd...

  • IT Support Engineer

    1 month ago


    Harrow On The Hill, United Kingdom Candidate Source - TEAM Full time

    This 1st / 2nd line IT Support Engineer opportunity would suit a recent graduate, or someone qualified by experience. You will be joining the team of an established IT Managed Solutions Provider, supporting a range of clients across a variety of sectors. As an IT Support Engineer your role will include: - 1st and 2nd line IT support - Setup, imaging and...


  • Stourport-on-Severn, United Kingdom Wright Staff Recruitment Ltd Full time

    3rd Line Support Engineer Location Bromsgrove Salary – £30-£40k per annum Full time Benefits * 22 days holiday per year plus bank holidays (increases after 3 years) * Contributory pension scheme (after 3-months) * Company laptop * Company mobile phone or contribution to personal mobile phone * Health Cash Plan (after probation) Purpose of...


  • Stourport-on-Severn, Worcestershire, United Kingdom Wright Staff Recruitment Ltd Full time

    3rd Line Support Engineer Location Bromsgrove Salary - £30-£40k per annum Full time Benefits * 22 days holiday per year plus bank holidays (increases after 3 years) * Contributory pension scheme (after 3-months) * Company laptop * Company mobile phone or contribution to personal mobile phone * Health Cash Plan (after probation) Purpose of role: The...

  • 2nd Fix Carpenter

    1 month ago


    Staines-upon-Thames, United Kingdom Harris Carpentry Limited Full time

    ** PRICE WORKERS WANTED** Harris Carpentry Ltd are looking for 2nd fix carpenters to join their team on the new Berkeley St Edward development, Eden Grove. Applicants must have knowledge and experience of all aspects of 2nd fix carpentry. Works will predominately include; installing linings, doors, archs, skirting and other 2nd fix works. CSCS Skilled...

  • 2nd Fix Carpenter

    1 month ago


    Staines-upon-Thames, United Kingdom Harris Carpentry Limited Full time

    ** PRICE WORKERS WANTED** Harris Carpentry Ltd are looking for 2nd fix carpenters to join their team on the Berkeley St Edward development, Eden Grove. Applicants must have knowledge and experience of all aspects of 2nd fix carpentry. Works will predominately include; installing linings, doors (traditionally hung), archs, skirting and other 2nd fix...

  • Systems Analyst

    4 weeks ago


    Walton-on-Thames, United Kingdom Faith Recruitment Full time

    Systems Analyst Walton on Thames £35,000 - 38,000 Our client based in Walton are looking for a Systems Analyst to join their team. The purpose of this position is to take responsibility for maintaining and improving systems for the company. The Systems Analyst will: - Conduct regular reviews of systems - Create system guidelines - Provide 2nd Line...

  • IT Helpdesk

    4 weeks ago


    Walton-on-Thames, United Kingdom Proactive IT Full time

    9999CA £30k per year IT Helpdesk - 1st/2nd Line Walton-on-Thames - Hybrid working £30,000pa 6-12 Month FTC Fixed Term Contract **To be considered, you should have the following experience**: - Excellent problem solving and critical thinking skills - Strong knowledge of Microsoft Windows 10 - Strong knowledge of Microsoft Office 365 - Strong...


  • Staines-upon-Thames, Surrey, United Kingdom MJM Industrial Ltd Full time

    Senior Controls Support Engineer Permanent £MJM Industrial are currently recruiting for an experienced Senior Controls Support Engineer to work directly for a market-leading global operation. Working within Heathrow T2 the Low Level Controls Engineer will be responsible for the investigation and resolution of complex technical faults in the Low Level...


  • Southend-on-Sea, United Kingdom Focus Resourcing Full time

    Excellent opportunity to work for a company with 450+ employees. You will be working with the wider IT team to support the ticketing process for 1st and 2nd line IT issues. You will also offer desk top support to the Southend staff. Our client is seeking a candidate with an excellent telephone manner and preferably some relevant IT experience or strong...

  • IT Support Engineer

    8 hours ago


    Stoke-on-Trent, United Kingdom OSI Systems, Inc Full time

    Job Description Overview Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning...


  • Southend-on-Sea, Essex, United Kingdom Focus Resourcing Full time

    Excellent opportunity to work for a company with 450+ employees. You will be working with the wider IT team to support the ticketing process for 1st and 2nd line IT issues. You will also offer desk top support to the Southend staff. Our client is seeking a candidate with an excellent telephone manner and preferably some relevant IT experience or strong...

  • IT Support Engineer

    1 month ago


    Stoke-on-Trent, United Kingdom Crimson Full time

    **IT Support Engineer - Azure/ Cloud - Stoke-on-Trent** **IT Support Engineer required** for a growing organisation based in Stoke-on-Trent. Within this role, you will be responsible for providing technical 3rd line support to the organisations internal end users, ensuring that all service requestsand internal ticket queries are resolved efficiently and...