2nd Line Support Engineer

4 weeks ago

StokeonTrent, United Kingdom Akkodis Full time

2nd Line Support Engineer (VIP Support)

Akkodis are currently working in partnership with a global market leading client to recruit a number of IT Support Specialists with experience supporting VIP and C-Level customers. You will be joining a team with a genuine passion for technology and providing high level customer support.

The Role

As an IT Support Specialist, you will be responsible for technology incidents and requests which are raised, ensuring that they are resolved, or appropriately escalated and managed to resolution, You will also proactively maintain, assess suitability and suggest improvements of all hardware and software.

The Responsibilities

Diagnose and find solutions for all hardware and software issues.
Identify and anticipate technology opportunities and impacts.
Support workplace issues and requests, including building, audio and visual management.
Set up and configure consumer technology (IOT).
Provide an on-call service.
Escalate to 3rd line while retaining ownership of issues through to resolution, including providing a remote hands service for infrastructure incidents when required.
Adhere to published processes and procedures while instigating changes where required.
Maintain asset inventory ensuring accuracy at all times.

The Requirements

Demonstrable experience supporting a VIP or executive user base.
Excellent knowledge of Windows 10 and Microsoft Office (2016 onwards).
Experience with hardware and software support on PC, Mac, iOS and Android devices.
Experience in the support and implementation of anti-virus and security products.
Working knowledge of collaboration tools such as Skype for Business, Microsoft Teams, Zoom, video conferencing and remote access technologies
Strong stakeholder management and communication skills.
Ability to work under pressure to tight deadlines while maintaining a high attention to detail.
Keen interest in technology as well as a desire for driving continuous improvement.
Proven record of commitment, competency and self-motivation with strong time management and flexibility.
Full driving license as occasional travel may be required.

If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology, please apply now.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website

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