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2nd Line Support
5 months ago
**2nd Line Support (Contract)**:
**Job details**:
- Posted 08 March 2024
- Salary £150 - £200 per day
- LocationBurton-on-Trent
- Job type Contract
- Discipline Infrastructure
- ReferenceZJ-65-9
- Contact NameZak Jones
**Job description**:
**Job Title: 2nd Line Support Engineer (Contract)**
**Day Rate: £150-£200 per day DOE**
**Location: Burton-on-Trent, UK (Hybrid)**
**Contract Length: 3 months (most likely extended)**
**Position Overview**:
We are seeking a talented and dedicated 2nd Line Support Engineer to join the team on a contract basis. As a crucial member of the support team, you will play a key role in providing technical assistance and resolving complex issues. This position offers an excellent opportunity to showcase your expertise in the Microsoft tech stack while working in a dynamic and collaborative environment.
**Responsibilities**:
- Provide 2nd line technical support to clients, resolving issues efficiently and effectively.
- Troubleshoot and diagnose hardware, software, and network problems using a variety of tools and techniques.
- Act as a point of escalation for 1st line support technicians, providing guidance and assistance as needed.
- Collaborate with internal teams to identify and implement solutions to recurring issues.
- Document support processes, procedures, and resolutions for future reference.
- Ensure adherence to service level agreements (SLAs) and deliver exceptional customer service at all times.
**Requirements**:
- Proven experience in a 2nd line support role, preferably in a managed services environment.
- Strong technical proficiency in the Microsoft tech stack, including Windows Server, Active Directory, Exchange, Office 365, Azure, VMWare and general networking.
- Excellent troubleshooting and problem-solving skills with a keen attention to detail.
- Solid understanding of networking principles and protocols.
- Effective communication skills with the ability to convey technical information clearly and concisely.
- ITIL certification or relevant experience preferred.
- Ability to work independently and collaboratively in a fast-paced environment.
**How to Apply**:
