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Technical Support Specialist

2 months ago

Normanton on Trent, Nottinghamshire, United Kingdom Digital Waffle Full time
2nd Line Support Analyst

We are seeking a highly skilled and motivated 2nd Line Support Analyst to join our team at Digital Waffle. This is an exciting opportunity to work on-premises, utilizing the latest Microsoft technologies, and act as a crucial point of escalation from the first line of support.

Key Responsibilities:

  • Provide expert technical support on the Microsoft technology stack.
  • Act as a point of escalation for complex technical issues from the first line support team.
  • Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications.
  • Collaborate with other IT professionals to ensure efficient operation of our IT systems.
  • Develop and maintain comprehensive documentation for all solutions implemented.
  • Contribute to the improvement of existing processes and procedures.

Requirements:

  • Proven experience as a 2nd Line Support Analyst, preferably in a Microsoft technology environment.
  • Strong knowledge of Microsoft Windows operating systems and Microsoft Office Suite.
  • Familiarity with Active Directory, Exchange Server, and other Microsoft server technologies.
  • Excellent problem-solving skills and the ability to work under pressure.
  • Effective communication skills, both verbal and written, to interact with users and team members.
  • A valid driving license and passport are necessary for occasional travel and client interactions.

Benefits:

  • Competitive salary and performance-based incentives.
  • Opportunities for career advancement and skill development.
  • Friendly and collaborative work environment.
  • Company-sponsored training and certifications.
  • Opportunities to travel abroad with work.
  • Generous vacation and paid time off policy.

If you are passionate about technology, enjoy solving complex problems, and want to be a part of a growing organization that is focused on developing both personal and professional growth, then please apply now.