2nd Line Support

3 weeks ago

StokeonTrent, United Kingdom Reed Full time

2nd Line / ICT Technician

IT Support Engineer, ICT Support, ICT Technician, Customer Support Engineer, Microsoft, Windows Server, SCCM, Active Directory, Office 365, Apple OS, Google Chrome OS, Enhanced DBS

£180 - £200 per day (Inside IR35)
3 Months initial contract - January start

Stoke-on-Trent

An IT Customer Support Engineer is required by our IT MSP client to provide support to their customer within the Education sector. As an IT Customer Support Engineer you need a strong customer focus, with a proactive approach to service delivery. The role’smain focus is to ensure that all support incidents are managed and progressed to resolution. This is to be done whilst ensuring customers are regularly updated of progress and that incidents are resolved in line with their service level agreement deadlines.

Key Skills and Requirements
**- An Enhanced DBS will be required once you secure the role**:

- Experienced using Microsoft Office tools, Windows Server and SCCM
- Strong multitasking and problem solving abilities. Excellent communication, customer handling and inter-personal skills, via phone, face to face and other remote access methods.
- Strong planning, organising and prioritising abilities. Customer focused. Flexible to cope with change, be proactive and adapt quickly to a developing type of service delivery
- Experience of problem solving within a technical environment
- Ability to work your way around a problem, finding a solution where others fail.
- An engaging personality that easily builds relationships and instils confidence
- Experience using Active Directory
- Google and Apple Operating System Experience is desirable however not essential.

**In the first instance please submit your CV

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