3rd Line Support Engineer

2 weeks ago


StourportonSevern, United Kingdom Louise Hewett Recruitment Full time

Are you an experienced IT Support technician looking to join a growing Managed Service Provider and keen to use your expertise to enhance customers experiences by providing a high quality service? Then this role may be the one for you

Main Responsibilities

  • IT Troubleshooting via telephone and remote support software
  • 3rd line escalation from 1st and 2nd line support engineers
  • Diagnosis of faults with technical systems and take appropriate action
  • Provide a high level and effective service to customer's
  • Working with Senior Management team to provide top level IT expertise

Skills required

  • Relationship building with colleagues and clients
  • Effective communication skills and phone manner
  • Problem solving to create solutions for any customer needs
  • Knowledge of virtualisation technologies (Hyper-V/VMWare).
  • Server, Storage and Networking knowledge (Desirable)
  • Clear and concise documentation
  • Microsoft Windows Server technology design and implementation
  • Good knowledge of Active Directory design and implementation
  • Good knowledge of cloud technologies (Exchange online, SharePoint, Intune)

If the above sounds of interest to you then please submit an application or get in touch at or



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