1st Line IT Support Engineer
2 weeks ago
**Job description** **1 Line IT Support Engineer**
**Location**: Stourport
**Salary**: £20k + (depending on experience)
**Hours**: Full time
**Job description**:
This is an IT support role and will be supporting the customers in the business by:
- Providing IT Troubleshooting via telephone and remote support software.
- Log activity and incidents onto service desk system.
- Escalation to 2nd and 3rd line support engineers where necessary.
- Escalation of issues to 3rd party software and systems suppliers where necessary.
- Providing high level customer care and building relationships with customers.
- To build personal knowledge of their product portfolio.
**Experience/Skills Required**:
- Previous experience of working in an IT support environment: 1 year (required).
- Administration of Microsoft 365.
- Good knowledge of Active Directory.
- Good knowledge of Windows 10/11 client Operating System.
- Experience in installing, configuring and general PC & laptop maintenance.
- Ability to produce clear and concise documentation.
- Ability to handle challenging customer situations and work under pressure.
- Ability to prioritise workload and multi-task.
- Ability to work in a proactive, methodical manner whilst having attention to detail.
- Strong problem-solving skills.
**Desired skills**:
- Knowledge of virtualisation technologies (Hyper-V/VMWare).
- Some Server, Storage and Networking knowledge.
- Experience with Microsoft Windows Servers and Desktops.
- Some experience with VOIP.
**Personal qualities**:
- Suitable personal skills to build relationships with clients.
- Highly effective communication skills and phone manner.
- Self-motivation.
- good organisation.
- lots of enthusiasm.
**Benefits**:
- 22 days holiday plus bank holidays.
- 1 extra days holiday per annum (after 3 years) to a maximum of 27 days plus bank holidays.
- Contributory pension scheme (after 3-months).
- Health Cash Plan (after probation).
- Training towards certifications.
Will require DBS check to be completed
Must have a full, clean UK driving license
**Wright Staff are acting as an employment business in relation to this vacancy.
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