IT Service Desk Apprentice

3 days ago

Yorkshire and Humberside, United Kingdom Yorkshire Housing Limited Full time

Passion for all things IT and looking to kick start your career in the IT space?

Well, you’ve come to the right place We have an amazing opportunity to join us as an IT Service Desk Apprentice, earn as you learn from our fabulous Service Desk, Infrastructure and Application teams.

We have big plans for the future here at Yorkshire Housing and technology plays a fundamental part in ensuring we can be as innovative and enabling us to revolutionise our customer service offer. We’ll invest in you, our expert team will be on hand to support you through growing your technical and personal skills, all while working towards a **Level 3 IT Solutions Technician Qualification. **Exciting right?

**What will I be doing?**

You’ll work and learn from peers, principally within the Service Desk team with secondments to Infrastructure and Application teams to improve knowledge of Technology business areas. Also, you’ll gain valuable on-the-job experience in a dynamic team as you solidify your learning by working towards a Level 3 IT Solutions Technician qualification.

Using your learned technical knowledge you’ll give advice, troubleshoot and guidance as well as ensuring all information is captured and incidents triaged. Speaking of incidents, you’ll ensure that all records are tip top, including our incident management system, software & hardware asset registers, licences and supplier lists.

One thing we can promise you about working in our Service Desk team, is that no day will be the same, but if you did want to know more before applying, there is a role profile attached for you to have a look through

**What you’ll bring to the role**
- 5 GCSE’s at Grade 4 (C) or above including Maths and English
- Excellent numeracy, literacy and communication skills
- Well organised and excellent time management skills
- Ability to communicate effectively and network with people, providing clear information and building effective working relationships
- High standard of accuracy
- A passion for IT and Technology

**It would be a bonus if you had**
- Experience or knowledge of social housing
- Experience of speaking to customers in a customer service environment
- A Level in ICT/Computing or related equivalent qualification

If you’re sat there thinking, _I can’t quite bring everything to the role that they’re asking for_, but I’m pretty **confident I have a ton of other skills that make me stand out**Don’t let the bullet points put you off, we’re a friendly bunch and want to get the best people in the best roles and if that’s you, we’d love to hear from you

**A bit more about us**

At Yorkshire Housing, we own and manage over 20,000 homes across the Yorkshire region. Providing our customers’ with a place they’re proud to call home is at the core of what we do. But our service doesn’t stop when the keys are in the door.

As we continue to develop new homes and our customer base expands, it’s more important than ever that we have the right IT support for colleagues to do their day job. As an IT Service Desk Apprentice you’ll play a key role in making this happen.

**What’s in it for you?**

In return, we offer a salary of **£16,216.20** for 35 hours per week, 25 days annual leave (rising annually to 30 days) plus Bank Holidays.

We also work (truly) flexibly, and believe work is something you do, not somewhere you go.

But that’s not all. We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.

Our people’s health and wellbeing is one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.

**So, now you’re really interested?**

**The fine print**

We know not everyone excels at interviews which means we don’t always get the best out of people in a traditional interview. So, as you can probably tell we don’t do things the ‘typical’ way here at Yorkshire Housing so the next step of the process will involve a super exciting assessment centre approach where we get to see you face to face

  • Service Desk Analyst

    2 weeks ago

    Yorkshire, United Kingdom Investigo Change Solutions Full time

    Job Description Service Desk Analyst Hybrid A great opportunity to join a dynamic Service/Help desk team and play an important role in delivering outstanding customer service Key skills include: Strong communication skills Provide consistently, excellent levels of customer service. Ability to learn quickly and share knowledge with other team members. Strong...

  • IT Service Desk Analyst

    4 weeks ago

    North Yorkshire, United Kingdom Reed Technology Full time

    IT Service Desk Engineer Location: Fully Remote Salary: £25-£28k - 18:00-02:00am shift Type: Permanent/Fulltime Our client is a global provider of services and a truly outstanding organisation to work for. The Service Desk is the entry point and ongoing single point of contact for all IT support related interactions. * Providing colleagues with the...

  • IT Help Desk Level 3 Apprentice

    4 weeks ago

    Gateshead, Tyne and Wear, United Kingdom Baltic Apprenticeships Full time €15,500

    Do you have a natural passion for IT and want to start your career with an award-winning, managed services company looking after a range of clients up and down the country? This is an excellent opportunity for an apprentice to join the Field team and to undertake a Level 3 Support Technician Apprenticeship. Aspire Technology Solutionsare looking for an...

  • Service Desk Analyst

    2 weeks ago

    Cambridgeshire and Peterborough, United Kingdom James Newbury Full time

    About the Role:We are seeking a Service Desk Analyst to join our team on a temporary basis.The successful candidate will be responsible for providing technical support to system users, including resolving basic IT issues and logging service desk requests.They will also be required to undertake UAT testing with the team when needed.Job Description:Provide...

  • Service Desk Analyst

    4 months ago

    Harrogate, Yorkshire, HG3 1UG, Harrogate, United Kingdom Redcentric Full time

    Role DetailsJob TitleService Desk AnalystDivisionCustomer Services - Service DeskJob LocationHarrogateReports ToService Desk Team LeaderRoleOur Support Teams provide a complex mix of both customer and technical support for a range of technology products and managed services, including bespoke incident management processes during critical or major events.

  • IT Help Desk Level 3 Apprentice

    2 weeks ago

    Rotherham, South Yorkshire, United Kingdom Baltic Apprenticeships Full time €14,000

    Are you passionate about technology and eager to dive into the dynamic world of IT? Baltic Apprenticeships is partnering with an employer seeking an enthusiastic and motivated individual to join their team as an IT Level Apprentice. This is a fantastic opportunity to gain practical experience while working toward an accredited IT qualification. You'll...

  • IT Service Desk Specialist

    3 weeks ago

    West Yorkshire, United Kingdom GET STAFFED ONLINE RECRUITMENT LIMITED Full time

    Get Staffed Online Recruitment Limited is seeking a proactive and positive IT Service Desk Engineer to join the team in Leeds. The ideal candidate will have experience administering and configuring Microsoft 365 platforms, including Microsoft Entra, Exchange Online, Teams, SharePoint, and OneDrive.Job DescriptionThe role involves providing valuable IT...

  • 2nd Line Service Desk Analyst

    1 day ago

    West Yorkshire, United Kingdom Quantica Technology Full time

    2nd Line Service Desk Analyst / Helpdesk Analyst - Leeds, West Yorkshire - £26-30,000 plus great benefits inc hybrid working Leading professional services organisation requires a 2nd Line Service Desk Analyst / Helpdesk Analyst / 1st/2ndnd Line Support to support internal and external clients on a busy helpdesk. You will have 2-3 years experience of...

  • Help Desk Professional

    3 days ago

    Yorkshire And The Humber, United Kingdom Reed Technology Full time

    Job OverviewWe are seeking an experienced IT Help Desk professional to join our team at Reed Technology. This is a 6-month contract position with the possibility of extension.About the RoleThe successful candidate will provide exceptional customer service, troubleshooting and technical support for end-users across various platforms. The role requires...

  • Network Project Consultant

    3 days ago

    Yorkshire and Humberside, United Kingdom Oscar Technology Full time

    **Role**: Network Project Consultant **Day rate**: £350-£400 OUTSIDE IR35 **Start**: 1 week **Duration**: 3 months **Location**: Remote - UK based only **Requirements**: - Providing 3rd line support for major outages - Provide detailed support for network performance issues, document and advise on improvements - Develop a robust tool set for...

  • ICT Service Desk Analyst

    3 weeks ago

    Northallerton, North Yorkshire, United Kingdom SUMMER-BROWNING ASSOCIATES LIMITED Full time

    We are looking for a Service Desk Analyst to work within the law enforcement sector. You will be responsible for providing technical support responding to enquires, evaluating, and resolving issues relating to ICT equipment, infrastructure and applications via phone, in person and self service Essential Skills: The ideal candidates will have a proven...

  • Dawsongroup Plc | Service Desk

    2 weeks ago

    Brighouse, West Yorkshire, United Kingdom Dawsongroup Plc Full time

    Job Description Are you detail-oriented, an excellent communicator, and passionate about delivering outstanding service? Dawsongroup is looking for a proactiveService Desk & Compliance Controller to join our fast-paced asset rental business and play a vital role in ensuring fleet compliance and operational efficiency. Position Overview: As a Service Desk...

  • Resourcer / Sales Administrator

    1 month ago

    York, North Yorkshire, United Kingdom GAP Group LTD Full time €13,000

    GAP Group Apprentices are a key in ensuring our Depots have the right level of expertise, today, tomorrow and in future. Complete your application using the "Apply" button, this will take you directly to the GAP website. As an Apprentice Hire & Sales Co-ordinator (HSC) you will be enrolled in a blended learning programme where you will gain NVQ Level 2...

  • Business Administration Management Apprenticeship

    7 months ago

    Humberside, United Kingdom SR Apprenticeships Full time

    SR Apprenticeships is currently recruiting for a Skills Coach on a full-time basis (Mon - Fri.) The primary task within this role is to support and educate learners working towards core Apprenticeship standard qualifications in their journey to a successful end point assessment. You will be delivering Business and Management qualifications. **Key...

  • IT Helpdesk Level 3 Apprentice

    2 months ago

    South Yorkshire, United Kingdom Get Staffed Online Recruitment Full time

    IT Apprentice - Level 3 A fantastic opportunity has presented for an apprentice to join a dynamic company and get hands-on experience. Our client is an delivers high-quality innersprings and bedding components backed by more than a century of experience. Since they invented the spiral steel coil bedspring in 1885, they've been supplying their customers with...

  • Technical Service Desk Agent

    2 weeks ago

    Cambridgeshire and Peterborough, United Kingdom Paragraf Full time

    Paragraf is seeking a Technical Service Desk Agent to join their team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and resolving technical issues efficiently.Your skills and experience should include a minimum of 1 year's experience in an IT support role, proficiency in Windows 10 and...

  • Help Desk Professional

    1 week ago

    Cambridgeshire and Peterborough, United Kingdom In Technology Group Full time

    **Opportunity Overview:**In Technology Group is currently recruiting for a Help Desk Professional to join our team in Luton, UK. As a Help Desk Professional, you will be responsible for providing first-line technical support to clients, troubleshooting hardware and software issues, and assisting with system installations and configurations.The ideal...

  • SUMMER-BROWNING ASSOCIATES LIMITED | Service Desk Analyst | northallerton

    3 weeks ago

    Northallerton, North Yorkshire, United Kingdom SUMMER-BROWNING ASSOCIATES LIMITED Full time

    We are looking for a Service Desk Analyst to work within the law enforcement sector. Location: On-site - Northallerton About the role : You will be responsible for providing technical support responding to enquires, evaluating, and resolving issues relating to ICT equipment, infrastructure and applications via phone, in person and self service ...

  • Support Desk coordinator

    1 month ago

    Cheshire West and Chester, United Kingdom Avolon M&E Full time

    Support Desk Co-ordinator (SDS) Are you a highly organized professional with a strong background in field support coordination? We are looking for an experienced Support Desk Coordinator for our client. If you are an experienced Support Desk Coordinator / Technical Coordinator / Field Service Supervisor or Manager / Logistics or Resource Manager / Customer...

  • Apprentice Business Administrator

    2 weeks ago

    Cambridgeshire and Peterborough, United Kingdom Apprenticeships Full time

    Join Our Team as an Apprentice Business AdministratorWe're seeking an ambitious and dedicated individual to join our team as an apprentice business administrator. In this role, you'll have the opportunity to develop business skills and gain hands-on experience within an HR consultancy.As an apprentice, you'll work at a company and receive regular training...