IT Help Desk Level 3 Apprentice

Purpose of the role A hands-on role to lead and deliver service level agreements with the wider business and drive change for the Help Desk. Suggest and drive improvements in processes and technology. We are looking to roll out AI driven support and self help as part of move to a next generation helpdesk project. Successfully triage tickets and deliver...

Purpose of the role A hands-on role to lead and deliver service level agreements with the wider business and drive change for the Help Desk. Suggest and drive improvements in processes and technology. We are looking to roll out AI driven support and self help as part of move to a next generation helpdesk project. Successfully triage tickets and deliver...

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Job DescriptionWe require a highly skilled Help Desk Analyst to join our team in Newcastle, UK.The successful candidate will work as part of the Cabinet Office team, providing technical support to users.Key Responsibilities:Technical support, interacting with a diverse group of users.Hardware device maintenance, including laptops, smartphones, phones, and IT...